The streaming device is connected by Ethernet cable. I can ping it from the pc where Roon is running.
I can still use the device from my smartphone where I have the Bowers & Wilkins music app linked to Tidal. So nothing wrong with the device. Just Roon cannot find it on my network.
I have some problems with this before, but usually a restart of Roon fixed that.
I tried shutting down my firewall and restarting Roon, but no effect.
I’m running the latest version of Roon: 2.0 (build 1244) production (64bit).
Any idea on how to resolve this will be greatly appreciated.
Hi Jonathan, thanks for your reply.
I have tested this: connected my pc to my Wifi network and removed the UTP-cable. I can still ping the streaming device from my pc, but Roon still cannot find it.
I went so far as uninstalling Roon and re-installing it. It still cannot find my streaming device. This really s*cks. If no further support is given I will have no choice but cancelling my Roon subscription. No use for paying for something that does not work.
New info: I have plugged in my old Windows 10 pc, and Roon has no problem finding my streaming device from that pc. So the problem seems Windows 11 related.
But I have no idea how to troubleshoot this.
How does the ‘audio devices’ detection process in Roon work? Is there any way to troubleshoot this? Is there any logging about it?
Thank you for your patience and we’re sorry to hear that you’ve been without this endpoint recently.
Since you are using a Windows PC, I would verify that both Roon.exe and RAATServer.exe have been added as exceptions to your Windows firewall.
You can use these instructions to add the exceptions and the executables themselves would be located in your Database Location/Application folder path.
I would also add these exceptions to any Antivirus or other Firewall blocking applications you may have and ensure that you connected to your network via a Private network, not a Public one, see this guide for more information.
thank you for your reply, but I already tried shutting down my firewall completely, and it still does not work.
My guess is that’s it some Windows 11 update that is bothering me.
Do you have any tools or tips to troubleshoot the audio device discovery process??
