Roon is unable to connect to my complete library which is made up of Apple Music (formally iTunes) and Hi-Rez downloads. I can only connect in Roon to the HD Tracks folder. Even though my Apple Music (formerly iTunes) is also in that same folder but in two separate folders (iTunes and Music)
Describe your network setup
My network from a Roon standpoint is only a Mac mini (last version w/o an Apple chip)used only for digital music playback where Roon is located and connected with a USB cable to my McIntosh C2600. Separately I have a new iMac 24" desktop for all other computer needs. Both are running OS Sequoia 15.2. That is when my Roon issues started once I updated to Sequoia on the Mac mini
There are known issues with Roon needing to have permissions set in Sequoia’s Settings > Privacy & Security, posted all throughout the forums. You will need to grant the Roon software permissions to see your local network, files, etc.
I can access the first folder under Music (HDtracks), but not the other two folders (iTunes and Music). It only recognizes the first one. Not sure I understand why
You are correct, they are so I eliminated the duplicate as they both were only picking up the content in the HDtracks folder.
As you can see in the attached the music is only picking up the HDtracks content.
You can see what happens when I try and add a folder to pick up what is in the Music/Music folder I get the error message saying that folder appears to be empty, but you can see clearly that it contains the majority of my iTunes content shown in Finder on the left side of that photo.
I get the same message if I try and link the path in iTunes which contains the balance of my iTunes library for some reason. I had zero issues with Roon until I upgraded to Sequoia.
All I can tell you is that I have used Roon for 8 years without any issue until I upgraded to OS Sequoia. So it must have contained all those parameters. The only thing I ever had to do was when I started to download Hi Rez files I had to tell iTunes where they were located…in HDtracks
I do appreciate you input.
I appreciate you trying to help, but unless someone with Mac experience joins in I guess I will look to find another interface to use. That is a shame as Roon is great when it works.
@Mike_Schmidt, specifc to this note, Sequoia and Roon have an issue where toggling Roon from On to Off then back to On in Settings → Privacy & Security → Local Networks seems to resolve the issue with Mac Sequioa systems seeing and interacting with Roon. This toggling is required everytime the Mac is rebooted (it’s frustrating but works). Have you done this on your Mac? If so, as @Geoff_Coupe notes, Roon support will have to take a look.
Toggling Roon off then on again in local network then closing Roon and turning it back didn’t have any impact. Forgive me, but would I even be using a LAN given that Roon is on my Mac Mini that is only used to store my digital music and it is connected via USB to my McIntosh C2600 for music playback.
Now for mostly good news, in Privacy & Security I went into Files and Folders (Geoff that was another of your suggestions that I missed before - screen print added) and turned on the Desktop & Documents folder which were not turned on and now my entire library shows up in Roon. The only thing that seemed strange was that Roon on the Home Screen shows I have 729 Albums and 9,335 songs. I have two library’s one on the Mac Mini that includes the Hi-Rez downloads (with the CD downloads removed so I didn’t get a double count) and the CD’s were ripped into it without any compression, but my iMac Music library which contains all the same music except the Hi-Rez downloads are in CD format (Apple Lossless). Shows that I have 384 Albums and 4518 tracks. Any albums that I downloaded in Hi Rez in the Mac Mini, I added to the iMac from a CD. So in theory, both library’s show have the same number of Albums and Tracks. Roon doesn’t seem to be showing CD’s double counted, so even with the discrepancy I’m happy with this resolution unless anyone has an idea of why I show such a big difference in quantity’s between the two.
In a screen shot above in an earlier part of this thread on the left side which shows the path on the Mac mini you can see that the first Music folder contains three folders
HDtracks which is the location of all my Hi-Rez downloads (~87.2 GB)
iTunes This folder whose path continues on to iTunes Media/Music contains a portion of my Music (formerly iTunes) library (~24.7 GB).
Music This folder contains the balance of my iTunes library and all of my Hi-Res downloads (~256.6 GB)
I think this may be part of the reason for the count difference, but I’m not sure.
Thanks for sharing the update and thank you @Robert_F for the helpful tips here!
To better understand the discrepancy between your track numbers, could you please show a screenshot of both the imac and mac mini Roon Settings>Storage
It may be good to review the settings on the iMac have ‘show hidden tracks’ enabled in Roon Settings>General.
Just to be clear, Roon is not loaded on the iMac. I got the iMac numbers from opening Music (formerly iTunes) and looking at the bottom of both Artists and tracks to get the totals. Here are the screenshots from the Mac Mini you requested. It surprised me that there was a a second folder that went to Music/Music.
Also, I got a pop up from Off-Helper (shown on the left side of the three attached screen shots) suggesting that it needs to be updated. It is located in the local networks tab along with Roon. I think that was something that was added to help me turn off the Mac Mini remotely a number of years ago. I do not use it.
It is currently toggled to on and before I toggle it off, I wanted to make sure it has nothing to do with Roon. Can you please confirm that.
No, Off-helper has no association with Roon, you can remove it if you don’t use it.
Since this appears to be working fine from the Mac mini, but not on the other Mac, I wonder if this could be a permissions/sharing issue? Do the instructions from the article by any chance help?
Note that Sequoia did not only lock down the network security but also disk security. Go to macOS Settings > Privacy & Security > Files & Folders and ensure that Roon has access to the relevant folders. If this does not help, go to Privacy & Security > Full Disk Access and try if it works if you allow that for Roon.
