Roon cannot detect Cambridge cxn v2 on the same network (ref#KWFTLO)

[alitan.108]

Is Roon Server running?

· Yes, Roon Server is turned on and running.

What do you see on your screen?

· "Looking for your Roon Server"

Please try to restart your Roon Server by closing the Roon app in the taskbar or rebooting your Roon Server machine.

· No, the issue remains the same

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *Ethernet*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *Nucleus*

Select any of the following components that are present in your local network setup

· None of the above

Describe the issue

Hello, yesterday I bought a Roon Ready subscription for my Cambridge cxn v2 device. However, I can access all music platforms on the same network, but I cannot see the device on Roon. Even though it is on the same network, it does not see the device. I need help with this issue.

Describe your network setup

modem: Tp link Ax1800

[MarcMarc]

You enabled the cxn v2 under audio settings in the roon server software?

[daniel]

Hi @alitan.108,
Thanks for writing in to ask us about this issue. Can you share a screenshot of your Roon settings → Audio page? Does your Cambridge CXN appear there? If so try enabling it.

[Arlen]

It looks like the mobile device you are using is not on your local network. Maybe I’m wrong, but I see no wifi icon on the top of your screen.

[SandsOfArrakis (The Spice Must Flow)]

Does your CXN V2 show up in the Audio settings of Roon. Like mine does? If so you might have to enable it if it isn’t.