Roon cannot find remote libraries [Resolved]

ajl · August 20, 2017, 1:30am

Another problem associated with my two weeks away. My partner’s MacBook Pro has Roon running as a remote. When I left it was running, although it was periodically dropping contact with the core and unable to find it. It seems that as I walked out the door, this became the permanent state of affairs.

We have the core running on a sonic transporter i5. My MacBook Pro runs Roon as remote fine. On my partner’s, Roon gets stuck at “looking for remote libraries”. I have just deleted and redownloaded the whole kit and caboodle, but it doesn’t help.

More generally, in finder on the problem laptop, I can connected to the sonic i5, and also both laptops can see each others shared folders and etc. It is Roon that does not seem to be able to see the sonic i5 on which the core runs. I have looked at ip addresses and all are on the same network. Both laptops have the same netmask. I have disabled Avira (antivirus/firewall etc) and it makes no difference. I have scanned for the ip address for the core sonic transporter from the problem laptop within Roon and it doesn’t do anything.

Suggestions welcome!!

ajl · August 22, 2017, 10:13am

@support

Any ideas folks?

ajl · August 22, 2017, 11:10am

And… things are going from bad to worse.

Now, after dinner, neither my MacBook Pro nor my ipad can connect to the Roon server.
I have turned everything on and off (including all modems and routers and NAS etc).

When I use the web browser to manage the sonic transporter, I have also gone to the Roon diagnostics page. Roon is clearly working; there is all sorts of interesting stuff going on as it tries to identify music etc.

But, fundamentally, I cannot connect to it! Help please, @support

ajl · August 22, 2017, 11:12am

One of the things I did notice was that I just got my one year anniversary, and I did also notice something about this on the diagnostics page reached through the Sonic management interface. I did wonder if that could have anything to do with access? Problems with account or something?

ajl · August 22, 2017, 12:01pm

@support Here is the diagnostics from what happens when I try to launch Roon on my MacBook Pro remote, and cannot connect. I’ve read through this and clearly there are connection problems. But I don’t know why they have developed, or how to remedy them:

8/22 21:28:02 Debug: [roon/cifs] domount: PASSWD="******" /sbin/mount.cifs “\\10.0.1.17\Music” “/mnt/RoonStorage_da4d47124f4af809280a6a40c1b9a399b3005d5d” -o guest,nounix,iocharset=utf8,user=“Langlois”,domain=“WORKGROUP”
08/22 21:28:07 Info: [brokerserver] Client connected: 10.0.1.23:51352
08/22 21:28:07 Trace: [SOOD] Adding User IP 10.0.1.23
08/22 21:28:07 Trace: [raat] [sood] Refreshing device list
08/22 21:28:07 Trace: [raatserver] [sood] Refreshing device list
08/22 21:28:07 Trace: SENT NONFINAL DistributedBroker.ConnectResponse={ BrokerId=113a24fe-879e-4a14-a36b-4fede0ead6f5 BrokerName=‘sonictransport’ }
08/22 21:28:07 Trace: SENT NONFINAL DistributedBroker.UpdatesChangedResponse={ IsSupported=True WasJustUpdated=False Status=‘UpToDate’ HasChangeLog=False CurrentVersion={ MachineValue=100300247 DisplayValue=‘1.3 (build 247) stable’ Branch=‘stable’ } }
08/22 21:28:07 Trace: [push] restarting connection (Unable to read data from the transport connection: interrupted.)
08/22 21:28:07 Trace: [push] retrying connection in 67420ms
08/22 21:28:09 Debug: [roon/cifs] returned 32: Unable to find suitable address.
08/22 21:28:09 Debug: [roon/cifs] PASSWD="*****" /sbin/mount.cifs “\\10.0.1.17\Music” “/mnt/RoonStorage_da4d47124f4af809280a6a40c1b9a399b3005d5d” -o guest,nounix,iocharset=utf8,user=“Langlois”,domain=“WORKGROUP” failed: (32): Unable to find suitable address.
08/22 21:28:09 Debug: [roon/cifs] Mount deleting: /mnt/RoonStorage_da4d47124f4af809280a6a40c1b9a399b3005d5d
08/22 21:28:09 Warn: [roon/cifs] failed to connect to CIFS storage: Unable to find suitable address.
08/22 21:28:09 Info: [broker/filebrowser/volumeshare] Volume’s CIFSMount’s availability changed: False
08/22 21:28:09 Debug: [broker/filebrowser/drive] availability on drive’s volume changed: False: VolumeShare[networkpath:\10.0.1.17\Music,mountdir:]
08/22 21:28:09 Info: [broker/locations/directorystoragelocation] drive availabilitychanged: False, FileBrowser.Entry: \10.0.1.17, Music : \ (it was False)
08/22 21:28:09 Trace: [transport/raat] RAATServer discovered: RaatServer Anthony-J-Langlois @ 10.0.1.23:51356
08/22 21:28:09 Info: [transport/raatserver] GOT SERVER 4ca60fe3-d247-48ae-6e49-b3da31df0823::61755f57-bccd-4829-bda5-80b5905a0cb2 @ 10.0.1.23:51356 Anthony-J-Langlois PROTOVER=1 RAATVER=1.1.21
08/22 21:28:09 Trace: [transport/raatserver] [RaatServer Anthony-J-Langlois @ 10.0.1.23:51356] connecting (attempt 1)
08/22 21:28:09 Trace: [transport/raatserver] [RaatServer Anthony-J-Langlois @ 10.0.1.23:51356] connected
08/22 21:28:09 Trace: [rnet/RnetJsonClient] SENT {“request”:“enumerate_devices”,“subscription_id”:“0”}
08/22 21:28:09 Trace: [rnet/RnetJsonClient] GOT NONFINAL {“status”: “Success”, “devices”: [{“name”: “Built-in Output”, “device_id”: “AppleHDAEngineOutput:1B,0,1,1:0”, “type”: “coreaudio”, “vendor”: “Apple Inc.”}, {“name”: “Soundflower (2ch)”, “device_id”: “SoundflowerEngine:0”, “type”: “coreaudio”, “vendor”: “ma++ ingalls for Cycling '74”}, {“name”: “Soundflower (64ch)”, “device_id”: “SoundflowerEngine:1”, “type”: “coreaudio”, “vendor”: “ma++ ingalls for Cycling '74”}, {“name”: “Instant On Sound Effects”, “device_id”: “com.rogueamoeba.InstantOn:SoundEffects”, “type”: “coreaudio”, “vendor”: “Rogue Amoeba Software, Inc.”}, {“name”: “System Output”, “device_id”: “default”, “type”: “coreaudio”, “is_system_output”: true, “config”: {“output”: {“type”: “coreaudio”, “device”: “default”, “name”: “System Output”}, “external_config”: {}, “unique_id”: “92819c4b-0fef-1e98-47d0-056816ddb1c1”, “volume”: {“type”: “coreaudio”, “device”: “default”}}}]}
08/22 21:28:09 Info: [transport/raatserver] GOT DEVICE 61755f57-bccd-4829-bda5-80b5905a0cb2::AppleHDAEngineOutput:1B,0,1,1:0 Type=coreaudio Name=Built-in Output Vendor=Apple Inc.
08/22 21:28:09 Info: [transport/raatserver] GOT DEVICE 61755f57-bccd-4829-bda5-80b5905a0cb2::SoundflowerEngine:0 Type=coreaudio Name=Soundflower (2ch) Vendor=ma++ ingalls for Cycling '74
08/22 21:28:09 Info: [transport/raatserver] GOT DEVICE 61755f57-bccd-4829-bda5-80b5905a0cb2::SoundflowerEngine:1 Type=coreaudio Name=Soundflower (64ch) Vendor=ma++ ingalls for Cycling '74
08/22 21:28:09 Info: [transport/raatserver] GOT DEVICE 61755f57-bccd-4829-bda5-80b5905a0cb2::com.rogueamoeba.InstantOn:SoundEffects Type=coreaudio Name=Instant On Sound Effects Vendor=Rogue Amoeba Software, Inc.
08/22 21:28:09 Info: [transport/raatserver] GOT DEVICE 61755f57-bccd-4829-bda5-80b5905a0cb2::default Type=coreaudio Name=System Output
08/22 21:28:09 Trace: [rnet/RnetJsonClient] SENT {“request”:“enable_device”,“device_id”:“default”,“subscription_id”:“5”}
08/22 21:28:09 Trace: [rnet/RnetJsonClient] GOT NONFINAL {“status”: “DeviceChanged”, “device”: {“name”: “System Output”, “device_id”: “default”, “type”: “coreaudio”, “is_system_output”: true, “discovery_data”: {“protocol_version”: “3”, “raat_version”: “1.1.21”, “unique_id”: “92819c4b-0fef-1e98-47d0-056816ddb1c1”, “tcp_port”: 51357, “model”: “N/A”, “version”: “N/A”, “vendor”: “N/A”}, “config”: {“output”: {“type”: “coreaudio”, “device”: “default”, “name”: “System Output”}, “external_config”: {}, “unique_id”: “92819c4b-0fef-1e98-47d0-056816ddb1c1”, “volume”: {“type”: “coreaudio”, “device”: “default”}}}}
08/22 21:28:09 Info: [transport/raatserver] [System Output] connecting (attempt 1)
08/22 21:28:09 Trace: [rnet/RnetJsonClient] GOT NONFINAL {“status”: “Success”}
08/22 21:28:09 Trace: [transport/raatclient] [System Output] Initializing RAAT session
08/22 21:28:09 Trace: [transport/raatclient] [System Output] Loading script raat.dat:base.lua as module base [1088 chars]
08/22 21:28:09 Trace: [transport/raatclient] [System Output] Loading script raat.dat:dkjson.lua as module dkjson [22416 chars]
08/22 21:28:09 Trace: [transport/raatclient] [System Output] Loading script raat.dat:protocol.lua as module protocol [2045 chars]
08/22 21:28:09 Trace: [transport/raatclient] [System Output] Loading script raat.dat:roon_tcp.lua [37340 chars]
08/22 21:28:09 Trace: [transport/raatclient] [System Output] RAAT Session initialized in 169ms
08/22 21:28:09 Trace: [transport/raatclient] [System Output] SENT [2]{“request”:“info”}
08/22 21:28:09 Trace: [transport/raatclient] [System Output] SENT [3]{“request”:“set_client_type”,“client_type”:“Roon”}
08/22 21:28:10 Trace: [transport/raatclient] [System Output] GOT [2] {“transport”:{“is_supported”:false,“info”:[]},“platform”:{“uname”:{“nodename”:“Anthony-J-Langlois.local”,“machine”:“x86_64”,“version”:“Darwin Kernel Version 16.7.0: Thu Jun 15 17:36:27 PDT 2017; root:xnu-3789.70.16~2/RELEASE_X86_64”,“sysname”:“Darwin”,“release”:“16.7.0”},“os”:“osx”},“output”:{“info”:{“config”:{“name”:“System Output”,“device”:“default”,“type”:“coreaudio”}},“supported_formats”:“96000/24/1|2,44100/24/1|2,96000/16/1|2,48000/16/1|2,88200/24/1|2,48000/24/1|2,88200/16/1|2,44100/16/1|2”},“flags”:{“has_write_chmap”:true},“volume”:{“info”:{“config”:{“device”:“default”,“type”:“coreaudio”}},“is_supported”:true},“info”:{“unique_id”:“92819c4b-0fef-1e98-47d0-056816ddb1c1”},“source_selection”:{“info”:[],“is_supported”:false},“status”:“Success”}
08/22 21:28:10 Trace: [transport/raatserver] [System Output] connected
08/22 21:28:10 Info: [transport] creating endpoint for raat device 92819c4b-0fef-1e98-47d0-056816ddb1c1
08/22 21:28:10 Trace: [transport/raatclient] [System Output] SENT [4]{“request”:“subscribe_transport”}
08/22 21:28:10 Trace: [transport/raatclient] [System Output] SENT [5]{“request”:“subscribe_controls”}
08/22 21:28:10 Trace: [transport/dsp] created new dsp config {“version”:2,“items”:[{“type”:“bs2b”,“enabled”:false},{“type”:“parametric_equalizer”,“enabled”:false}]}
08/22 21:28:10 Trace: [transport/raatclient] [System Output] GOT [3] {“status”:“Success”}
08/22 21:28:10 Trace: [zone] [Anthony’s Mac] Loading
08/22 21:28:10 Trace: [zone] [Anthony’s Mac] Suspend
08/22 21:28:10 Trace: [zoneplayer/raat] Endpoint System Output Initial State: Idle
08/22 21:28:10 Info: [transport] created zone Anthony’s Mac
08/22 21:28:10 Info: [transport] with endpoint System Output (23:1:92819c4b-0fef-1e98-47d0-056816ddb1c1) [IsAvailable=True]
08/22 21:28:10 Trace: [zone] [Anthony’s Mac] Loaded Queue=0 Tracks Swim=Inactive AutoSwim=True Loop=Disabled Shuffle=False
08/22 21:28:10 Trace: [transport/raatclient] [System Output] GOT [5] {“controls”:{“volume”:{“value”:100,“mute”:false,“min”:0.0,“type”:“number”,“step”:1.0,“info”:{“config”:{“device”:“default”,“type”:“coreaudio”}},“max”:100.0}},“action”:“Changed”,“status”:“Success”}
08/22 21:28:12 Info: [stats] 4341mb Virtual, 1906mb Physical, 1157mb Managed, 0 Handles, 40 Threads
08/22 21:28:14 Debug: [roon/cifs] tryremount, path: \10.0.1.17\Music, username: Langlois, password 9 chars
08/22 21:28:14 Debug: [roon/cifs] mounting \10.0.1.17\Music
08/22 21:28:14 Debug: [roon/cifs] alreadymounted? \10.0.1.17\Music => false
08/22 21:28:14 Debug: [roon/cifs] alreadymounted? \10.0.1.17\Music => false
08/22 21:28:14 Debug: [roon/cifs] cleaning mount points: /mnt/RoonStorage_
08/22 21:28:14 Debug: [roon/cifs] domount: PASSWD="******" /sbin/mount.cifs “\\10.0.1.17\Music” “/mnt/RoonStorage_da4d47124f4af809280a6a40c1b9a399b3005d5d” -o guest,nounix,iocharset=utf8,user=“Langlois”,domain=“WORKGROUP”
08/22 21:28:18 Trace: Successful POST response from https://push.roonlabs.com/push/1/connect
08/22 21:28:18 Trace: [push] connecting to 159.203.179.219:9200
08/22 21:28:19 Trace: [push] connected
08/22 21:28:20 Debug: [roon/cifs] returned 32: Unable to find suitable address.
08/22 21:28:20 Debug: [roon/cifs] PASSWD="*****" /sbin/mount.cifs “\\10.0.1.17\Music” “/mnt/RoonStorage_da4d47124f4af809280a6a40c1b9a399b3005d5d” -o guest,nounix,iocharset=utf8,user=“Langlois”,domain=“WORKGROUP” failed: (32): Unable to find suitable address.
08/22 21:28:20 Debug: [roon/cifs] Mount deleting: /mnt/RoonStorage_da4d47124f4af809280a6a40c1b9a399b3005d5d
08/22 21:28:20 Warn: [roon/cifs] failed to connect to CIFS storage: Unable to find suitable address.
08/22 21:28:20 Info: [broker/filebrowser/volumeshare] Volume’s CIFSMount’s availability changed: False
08/22 21:28:20 Debug: [broker/filebrowser/drive] availability on drive’s volume changed: False: VolumeShare[networkpath:\10.0.1.17\Music,mountdir:]
08/22 21:28:20 Info: [broker/locations/directorystoragelocation] drive availabilitychanged: False, FileBrowser.Entry: \10.0.1.17, Music : \ (it was False)
08/22 21:28:25 Debug: [roon/cifs] tryremount, path: \10.0.1.17\Music, username: Langlois, password 9 chars
08/22 21:28:25 Debug: [roon/cifs] mounting \10.0.1.17\Music
08/22 21:28:25 Debug: [roon/cifs] alreadymounted? \10.0.1.17\Music => false
08/22 21:28:25 Debug: [roon/cifs] alreadymounted? \10.0.1.17\Music => false
08/22 21:28:25 Debug: [roon/cifs] cleaning mount points: /mnt/RoonStorage_
08/22 21:28:25 Debug: [roon/cifs] domount: PASSWD="******" /sbin/mount.cifs “\\10.0.1.17\Music” “/mnt/RoonStorage_da4d47124f4af809280a6a40c1b9a399b3005d5d” -o guest,nounix,iocharset=utf8,user=“Langlois”,domain=“WORKGROUP”
08/22 21:28:27 Info: [stats] 4341mb Virtual, 1906mb Physical, 1157mb Managed, 0 Handles, 43 Threads
08/22 21:28:31 Debug: [roon/cifs] returned 32: Unable to find suitable address.
08/22 21:28:31 Debug: [roon/cifs] PASSWD="*****" /sbin/mount.cifs “\\10.0.1.17\Music” “/mnt/RoonStorage_da4d47124f4af809280a6a40c1b9a399b3005d5d” -o guest,nounix,iocharset=utf8,user=“Langlois”,domain=“WORKGROUP” failed: (32): Unable to find suitable address.
08/22 21:28:31 Debug: [roon/cifs] Mount deleting: /mnt/RoonStorage_da4d47124f4af809280a6a40c1b9a399b3005d5d
08/22 21:28:31 Warn: [roon/cifs] failed to connect to CIFS storage: Unable to find suitable address.
08/22 21:28:31 Info: [broker/filebrowser/volumeshare] Volume’s CIFSMount’s availability changed: False
08/22 21:28:31 Debug: [broker/filebrowser/drive] availability on drive’s volume changed: False: VolumeShare[networkpath:\10.0.1.17\Music,mountdir:]
08/22 21:28:31 Info: [broker/locations/directorystoragelocation] drive availabilitychanged: False, FileBrowser.Entry: \10.0.1.17, Music : \ (it was False)
08/22 21:28:36 Debug: [roon/cifs] tryremount, path: \10.0.1.17\Music, username: Langlois, password 9 chars
08/22 21:28:36 Debug: [roon/cifs] mounting \10.0.1.17\Music
08/22 21:28:36 Debug: [roon/cifs] alreadymounted? \10.0.1.17\Music => false
08/22 21:28:36 Debug: [roon/cifs] alreadymounted? \10.0.1.17\Music => false
08/22 21:28:36 Debug: [roon/cifs] cleaning mount points: /mnt/RoonStorage_
08/22 21:28:36 Debug: [roon/cifs] domount: PASSWD="******" /sbin/mount.cifs “\\10.0.1.17\Music” “/mnt/RoonStorage_da4d47124f4af809280a6a40c1b9a399b3005d5d” -o guest,nounix,iocharset=utf8,user=“Langlois”,domain=“WORKGROUP”

ajl · August 22, 2017, 1:18pm

So it seems to me, looking at these logs and fiddling around with my network map, that the roon core is trying to load devices using a different set of ip addresses to the ones that are currently being used in the network.

If that is the problem, how do I get the Roon core to respond to the correct ip addresses?

eric · August 22, 2017, 1:53pm

Hi @ajl ---- Thank you for the feedback and your patience. Apologies for the slow response.

Moving forward, to help aide in my evaluation of this behavior may I very kindly ask you to please provide me with the following:

I understand that the iPad will be making use of a Wifi connection, but please verify if you have tried testing with the MBP hardwired directly to your router via ethernet with WiFi disengaged on the machine.
Please describe your network configuration/topology, as well as providing insight into any networking hardware you are implementing. I want to have a clear understanding of what the chain of communication looks like and what tools are being used to make these connections possible.
While this may seem elementary and my assumption to this question will be, “yes” Since noticing this behavior have you tried power cycling ALL of your equipment, not only audio/core but networking as well.

-Eric

ajl · August 23, 2017, 9:53am

Hi @Eric

Thanks for your response.

1 - hardwiring the connection seems to make no difference with the MBP

2 - I have a netgear modem hardwired to an apple extreme router. Plugged into the back of the apple extreme is the synology 415+ NAS, the sonic transporter i5 on which Roon Core runs, and an apple time capsule. On wifi around the house are 3 mac book pros (two 2014 models running roon remote and a 2008 model running roon bridge, which is plugged into the main stereo via a NAD M51), three iPads, two iPhones, and four bluesound units of varying descriptions and age. (The bluesound boxes are still functioning well, using the bluesound app).

3 - Yes, indeed, all equipment has been power cycled several times now.

ajl · August 23, 2017, 11:35am

In the Server Diagnostics that I can get from the Roon Core on the sonic transporter via web browser, it constantly has bits like this:

08/23 20:51:10 Debug: [roon/cifs] tryremount, path: \10.0.1.17\Music, username: Langlois, password 9 chars
08/23 20:51:10 Debug: [roon/cifs] mounting \10.0.1.17\Music
08/23 20:51:10 Debug: [roon/cifs] alreadymounted? \10.0.1.17\Music => false
08/23 20:51:10 Debug: [roon/cifs] alreadymounted? \10.0.1.17\Music => false
08/23 20:51:10 Debug: [roon/cifs] cleaning mount points: /mnt/RoonStorage_*
08/23 20:51:10 Debug: [roon/cifs] domount: PASSWD="******" /sbin/mount.cifs “\\10.0.1.17\Music” “/mnt/RoonStorage_da4d47124f4af809280a6a40c1b9a399b3005d5d” -o guest,nounix,iocharset=utf8,user=“Langlois”,domain=“WORKGROUP”
08/23 20:51:16 Debug: [roon/cifs] returned 32: Unable to find suitable address.

Something seems to be not connecting. i don’t really understand ANY of this. However, I do know that 10.0.1.17 is not in use anywhere on the local network. It seems to have been a previous ip for my MacBook Pro, which is now 10.0.1.23.

Another interesting tid bit: i have resorted to playing some music via the (comparably very hard to use) Bluos app, which runs the bluesound boxes. As you know, Roon and Bluos are integrated in some way. When I clicked on the roon icon within bluOS, it was able to deliver to the speakers the music which roon was last playing in that room. Here is the code from the diagnostics, which as you can see has the Bluesound box successfully finding Roon, and then also shows the roon core going back to not being about to find that old ip address:

08/23 20:48:59 Trace: [transport/raatclient] [Bluesound POWERNODE @ 10.0.1.26:35444] GOT [4] {“control”:{“button”:“play”},“status”:“Success”}
08/23 20:48:59 Trace: [zone] Anthony’s Room received transport control from endpoint integration: play
08/23 20:48:59 Trace: [zone] [Anthony’s Room] Anthony’s Room received transport control from Bluesound POWERNODE: play
08/23 20:48:59 Trace: [zone] [Anthony’s Room] Play
08/23 20:48:59 Trace: [zone] [Anthony’s Room] Unpause
08/23 20:48:59 Trace: [zone] [Anthony’s Room] Selecting Source
08/23 20:48:59 Trace: [transport/raatclient] [Bluesound POWERNODE @ 10.0.1.26:35444] SENT [41]{“request”:“request_source”}
08/23 20:48:59 Trace: [transport/raatclient] [Bluesound POWERNODE @ 10.0.1.26:35444] GOT [41] {“status”:“Success”}
08/23 20:48:59 Trace: [zone] [Anthony’s Room] Unsuspend
08/23 20:48:59 Info: [zoneplayer/base] Playing: /mnt/RoonStorage_f3932916de8df66eed4793633725dec7c4a9e815/Music 2017/Onslow – String Quintets, Vol. 1 (Elan Quintet)/01 - String Quintet No. 20 in D Minor, Op. 45 – I. Allegro grandioso.flac
08/23 20:48:59 Info: [zoneplayer/base] Open Result (Playing):Result[Status=Success]
08/23 20:48:59 Info: [zoneplayer/base] Performing initial seek to 544000
08/23 20:48:59 Info: [zoneplayer/base] Starting playback
08/23 20:48:59 Debug: [prebuffer] seeking backing to 12s (23990400 frames @ 44100hz)
08/23 20:48:59 Trace: [zoneplayer/raat] StartStream Sooloos.Broker.Transport.RaatZonePlayer+Endpoint: StreamFormat(channels=2, bitspersample=16, samplerate=44100, isdts=False) => StreamFormat(channels=2, bitspersample=16, samplerate=44100, isdts=False) streamid=885173187
08/23 20:48:59 Info: SETUP FORMAT StreamFormat(channels=2, bitspersample=16, samplerate=44100, isdts=False)
08/23 20:48:59 Trace: [transport/raatclient] [Bluesound POWERNODE @ 10.0.1.26:35444] SENT [43]{“request”:“setup”,“format”:{“sample_type”:“pcm”,“sample_rate”:44100,“bits_per_sample”:16,“channels”:2,“sample_subtype”:“none”}}
08/23 20:48:59 Info:
–[ SignalPath ]---------------------------------------------
SignalPath Quality = Lossless
Elements:
Source Format=Flac 44100/16/2 BitRate=679 Quality=Lossless
Raat Device=Bluesound POWERNODE
Output OutputType=Local_Other Quality=Lossless

08/23 20:48:59 Trace: [musicpowerstate] music is playing, preventing idle sleep
08/23 20:48:59 Info: [zoneplayer/base] Queueing: /mnt/RoonStorage_f3932916de8df66eed4793633725dec7c4a9e815/Music 2017/Onslow – String Quintets, Vol. 1 (Elan Quintet)/02 - String Quintet No. 20 in D Minor, Op. 45 – II. Menuetto.flac
08/23 20:48:59 Info: [zoneplayer/base] Open result (Queueing): Result[Status=Success]
08/23 20:48:59 Trace: [prebuffer] ready 149940/441000 (34%) @ 0/265 sec
08/23 20:48:59 Trace: [prebuffer] ready 149940/441000 (34%) @ 544/684 sec
08/23 20:48:59 Trace: [transport/raatclient] [Bluesound POWERNODE @ 10.0.1.26:35444] GOT [43] {“message”:{“signal_path”:[{“type”:“output”,“quality”:“lossless”,“method”:“outputs”}]},“status”:“OutputMessage”}
08/23 20:48:59 Trace: [transport/raatclient] [Bluesound POWERNODE @ 10.0.1.26:35444] GOT [43] {“clock_port”:35584,“audio_port_tcp”:39267,“audio_port”:0,“status”:“Success”}
08/23 20:48:59 Trace: [zoneplayer/raat] Endpoint Bluesound POWERNODE State Changed: Idle => Prepared
08/23 20:48:59 Trace: [zoneplayer/raat] synced to endpoint clock. realtime=80061884752810 rtt=1524us offset=78058351216us delta=78058351216us
08/23 20:48:59 Trace: [transport/raatclient] [Bluesound POWERNODE @ 10.0.1.26:35444] SENT [45]{“request”:“stream”,“stream_id”:885173187,“first_seq”:-1,“nak_port”:-1,“buffer_size”:5}
08/23 20:49:00 Trace: [transport/raatclient] [Bluesound POWERNODE @ 10.0.1.26:35444] GOT [45] {“status”:“Buffering”}
08/23 20:49:00 Trace: [zoneplayer/raat] Endpoint Bluesound POWERNODE State Changed: Prepared => Buffering
08/23 20:49:00 Trace: [zoneplayer/raat] [zoneplayer/raat] selected Bluesound POWERNODE as clock master
08/23 20:49:00 Trace: [prebuffer] status 441000/441000 (100%) @ 544/684 sec
08/23 20:49:00 Debug: [raat/tcpaudiosource] connecting to 10.0.1.26:39267
08/23 20:49:00 Debug: [raat/tcpaudiosource] connected
08/23 20:49:00 Trace: [transport/raatclient] [Bluesound POWERNODE @ 10.0.1.26:35444] GOT [45] {“status”:“Ready”}
08/23 20:49:00 Trace: [zoneplayer/raat] Endpoint Bluesound POWERNODE State Changed: Buffering => Ready
08/23 20:49:00 Trace: [zoneplayer/raat] wait for ready in 171ms
08/23 20:49:00 Trace: [zoneplayer/raat] Starting at streamsample 0 and time 80062325802810 min_offset=20ms offset=50ms
08/23 20:49:00 Trace: [transport/raatclient] [Bluesound POWERNODE @ 10.0.1.26:35444] SENT [46]{“request”:“start”,“time”:80062325829810,“stream_sample”:0}
08/23 20:49:00 Trace: [zoneplayer/raat] Endpoint Bluesound POWERNODE State Changed: Ready => Playing
08/23 20:49:00 Trace: [transport/raatclient] [Bluesound POWERNODE @ 10.0.1.26:35444] GOT [45] {“status”:“Playing”}
08/23 20:49:00 Trace: [transport/raatclient] [Bluesound POWERNODE @ 10.0.1.26:35444] GOT [46] {“status”:“Success”}
08/23 20:49:01 Debug: [roon/cifs] returned 32: Unable to find suitable address.
08/23 20:49:01 Debug: [roon/cifs] PASSWD="*****" /sbin/mount.cifs “\\10.0.1.17\Music” “/mnt/RoonStorage_da4d47124f4af809280a6a40c1b9a399b3005d5d” -o guest,nounix,iocharset=utf8,user=“Langlois”,domain=“WORKGROUP” failed: (32): Unable to find suitable address.
08/23 20:49:01 Debug: [roon/cifs] Mount deleting: /mnt/RoonStorage_da4d47124f4af809280a6a40c1b9a399b3005d5d
08/23 20:49:01 Warn: [roon/cifs] failed to connect to CIFS storage: Unable to find suitable address.
08/23 20:49:01 Info: [broker/filebrowser/volumeshare] Volume’s CIFSMount’s availability changed: False
08/23 20:49:01 Debug: [broker/filebrowser/drive] availability on drive’s volume changed: False: VolumeShare[networkpath:\10.0.1.17\Music,mountdir:]
08/23 20:49:01 Info: [broker/locations/directorystoragelocation] drive availabilitychanged: False, FileBrowser.Entry: \10.0.1.17, Music : \ (it was False)
08/23 20:49:02 Info: [stats] 4123mb Virtual, 1902mb Physical, 1168mb Managed, 0 Handles, 42 Threads
08/23 20:49:05 Trace: [prebuffer] status 441000/441000 (100%) @ 552/684 sec
08/23 20:49:06 Debug: [roon/cifs] tryremount, path: \10.0.1.17\Music, username: Langlois, password 9 chars
08/23 20:49:06 Debug: [roon/cifs] mounting \10.0.1.17\Music
08/23 20:49:06 Debug: [roon/cifs] alreadymounted? \10.0.1.17\Music => false
08/23 20:49:06 Debug: [roon/cifs] alreadymounted? \10.0.1.17\Music => false
08/23 20:49:06 Debug: [roon/cifs] cleaning mount points: /mnt/RoonStorage_
08/23 20:49:07 Debug: [roon/cifs] domount: PASSWD="******" /sbin/mount.cifs “\\10.0.1.17\Music” “/mnt/RoonStorage_da4d47124f4af809280a6a40c1b9a399b3005d5d” -o guest,nounix,iocharset=utf8,user=“Langlois”,domain=“WORKGROUP”
08/23 20:49:10 Trace: [prebuffer] status 441000/441000 (100%) @ 557/684 sec
08/23 20:49:13 Debug: [roon/cifs] returned 32: Unable to find suitable address.

I don’t know what to make of any of this, but thought it might be useful for you to see…

eric · August 23, 2017, 4:34pm

Hi @ajl ----- Thank you for the follow up and sharing the details of your log gathering with me. Both are very appreciated.

Moving forward, I would like to gather some more information from you and also propose a small test to see if we can trigger a change in behavior. Please see below.

Further data gathering…
On your remote devices, can you please confirm…

That DHCP is ON.
My assumption to this question will be “yes”. Please also verify if you had entered IP addresses manually.
The “subnet mask” is the same.
Check that the DNS is showing the same IP address as your router.

Anthony, I am going to be sending you a PM with a screenshot of my MBA so you have some context as to where these settings can be located. Let’s confirm this information first before we move on to the test below

Testing with your core on another device…

Please power down the i5 and make sure Roon is not running on any of your remote devices.
Once you’ve performed the above I would like you to launch the application on a device of your choosing and select:

When the “new” core machine is up and running, please launch the application on the remote devices and try to connect.

I would recommend performing this exercise with the “new” core mounted directly to your router with the WiFi disengaged. Let me know how it goes

-Eric

wizardofoz · August 23, 2017, 4:53pm

@ajl

I think you have a typo in the IP address of your music source should it be 10.0.1.17 ? - thats just a quick fix but maybe thats all thats wrong… tho it could just be the first thing to fix

ajl · August 24, 2017, 9:11am

Hi Eric -

DHCP is on
subnet mask is the same
DNS shows the same IP address

So I shall try your test!

ajl · August 24, 2017, 9:27am

Unfortunately, having tried the test, I still have the same problem. Roon remote on the ipad cannot connect to the “new core” I have running on the MBP. Sigh…

eric · August 24, 2017, 1:26pm

Hi @ajl ---- Thank you for the follow up and providing the request feedback/the results of the proposed test.

I just had a thought, can you please provide me with the model Netgear modem you are using. I am wondering, could this device also be used as a router?

Furthermore, I also noticed based on the provide screenshots, that you may be using a VPN. Is that true? If so, have you tried disabling and confirming if you are still noticing this behavior with your devices?

Lastly, another troubleshooting exercise I would recommend is downloading an app called “FING” and confirming that all of your devices are in the same IP range.

-Eric

ajl · August 27, 2017, 2:00am

hi @Eric

You will be pleased to know we are fully back on the air again!!

How, is a moot point. Its not entirely clear.

The exercise of running a new core on the MBP enabled me to use the MBP to run Roon, but nothing else would connect to it. However, the next day when I ran the MBP core, there was a Roon update available, which I installed.

This prompted me to power up the core on the sonic transporter, which also updated. I then found, when confronted with my MBP needing to decide between authorisations that I was able to connect it to the sonic transporter core as a remote. From there I was gradually able to run all devices and apps to update and connect to the network and to Roon.

My partner’s ipad and MBP refused to connect back to the sonic transporter core until the apps were updated and devices were power cycled a couple of times (the ipad was especially resistant!)

So, we are happily restored and enjoying the music once again. Thanks for your efforts to help!

eric · August 27, 2017, 6:25pm

Hi @ajl ---- Great news, thanks for sharing!

Happy listening!
-Eric