Roon can't find audio zone

Rick_Trautner · January 9, 2020, 4:35am

Core: QNAP, Roon 1.7-wired connection to wireless network

Wifi network, Apple Airport

Audio zone:
iMac, OS 10.12.6
Roon 1.7

As of 2 days ago, no problem. Suddenly, Roon can only find one of my two audio zones. In the Audio tab under Settings it shows the device (iMac) but does not identify it as a zone and will not play. Have checked all network connections and rebooted several times in different orders.

Thanks in advance for any help

dylan · January 9, 2020, 2:37pm

Hi @Rick_Trautner,

Since experiencing this issue have you tried rebooting the Core machine and the Mac?

You mentioned that there are two audio zones — What is the other one that does work?

Rick_Trautner · January 9, 2020, 3:10pm

Thanks, Dylan-

Yes, I have rebooted Core (QNAP), iMac and other zone. The other zone endpoint is Audio Alchemy DMP-1 and is working fine. Perhaps I should try rebooting everything again?

dylan · January 9, 2020, 4:51pm

Hi @Rick_Trautner,

Can you share a screenshot of Settings > Audio from the iMac?

Do you have any firewall active on the iMac?

Is the DMP1 connected to the Core or the iMac?

Rick_Trautner · January 9, 2020, 5:05pm

No firewall

DMP-1 connected to Core, not iMac

dylan · January 10, 2020, 2:16am

Hi @Rick_Trautner,
It looks like the System Output Zone for the Mac is unnamed currently — Can you try giving it a name and then selecting it from the Zone picker? Are you able to play to it after that?

Rick_Trautner · January 10, 2020, 6:13am

Bingo-problem solved. And it was so simple-thx!!

dylan · January 10, 2020, 3:15pm

Hi @Rick_Trautner,

I’m glad that things are working for you now! Please feel free to reach out if you ever have any other questions or issues. Happy listening

system · January 12, 2020, 3:15am

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