Roon can't find my sonicTransporter i5 v2.8

[JChrisG (Chris Garrison)]

Is anyone else having this problem? I thought I was safe from the Roon changes because I was using v2.8 but maybe not. Nor my Sonore Microrendu, for that matter. Thanks!

[Thomas_Pinckard1 (Tom Pinckard)]

You may need to update to 2.9.

Cheers,

[Arlen]

@JChrisG

v2.8

This version should be fine. It’s working for me.

What do you see when you point your browser to sonicorbiter.com?

[mjw (You want nice, supportive? Call a damn helpline.)]

Hi @JChrisG,

This thread indicates you require assistance from Roon technical support.

To equip the Roon Technical Support team to assist you directly, please follow this link to provide the details of your case to Technical Support: Technical Support Request

Respond to the prompts there to ensure that you’ve performed basic troubleshooting and to ensure Technical Support has the full details necessary to expedite Technical Support’s investigation into the case.

Your responses will create a ticket in Roon Lab’s support tracking system and auto-generate a Community thread in the appropriate section.

Because this Community thread will be in a public forum, please do not include any personal information, such as your email address, postal address or telephone number in your submission.

Thank you.

[Suedkiez (Just a fellow user like you)]

@Thomas_Pinckard1

You may need to update to 2.9.

SGC have said here in the forum that 2.8 is sufficient for the Roon updates, just users of 2.7 and older have to (and can) update.

[JChrisG (Chris Garrison)]

Roon support says it’s a Small Green Computer issue: “Your remotes cannot connect because Roon Server on the sonicTransporter is too old for them, and Roon needs the server and remotes on matching versions. The update has to happen on the unit, and if you cannot reach the unit’s management page at all, that is the first thing to solve, and it is theirs.”

I have submitted a support request at SMG and we will see what happens.

[Suedkiez (Just a fellow user like you)]

@JChrisG

Roon support says it’s a Small Green Computer issue:

Yes, but I replied to another user who suggested that you might need version 2.9. However, the issue as such isn’t that you have version 2.8. This is fine according to SGC.

Upcoming Roon Minimum System Requirements

Sonicorbiter OS 2.9 used on all Small Green Computer products is far above the standards required by Roon. Even our older OS Sonicorbiter OS 2.8 (EOL 3 years ago) meets Roon’s standards. If you have an older version then that please go to the sonicorbiter.com FAQ and follow the directions to update your Small Green Computer product. For question about Small Green Computer products please go to smallgreencomputer.com and click on the contact us button.

[agillis (Andrew Gillis)]

Hi Chris, I don’t see any support request from you. The best way to get support for a Small Green Computer product is to go to smallgreencomputer.com and press the “talk to a human” button in the lower right.

[JChrisG (Chris Garrison)]

Hi. I sent info via the Talk to a Human button yesterday. I can email the full Roon response if you want. Thanks for looking into this.

[simon_pepper]

This is the statement re SonicOrbiterOS

[JChrisG (Chris Garrison)]

Thanks, I updated to 2.8 in 2024. In looking back to check that, I see that I bought and installed the device in 2016. So it’s been running well for a long time.