Roon client crashes on startup with white screen on Windows 11 (ref#OB58H6)

Support
1

What’s happening?

· I am experiencing freezes or crashes

How can we help?

· I am experiencing freezes or crashes

Other options

· My Roon software won't start up

Describe the issue

Hello

Yesterday evening the Roon client on my windows 11 PC was working like always. No 12 hours later, Roon starts in the middle of the screens and moved to his position. For short moment, i can see the roon logo and then the application show a white desktop. I can change the size of the application and then it crashes.

I don’t see anything helpful in the log file Roon_log.txt. It only reports the render are size change.

I also removed and installed the software again.
As i said, it worked yesterday. The PC isn’t something fancy. It uses the intel graphics from the CPU.

Thanks!

Describe your network setup

Not relveant since it doesn't change for years

2

Hello @Martin_Schaible ,

Thanks for reaching out. I wonder if this issue could be related to your window position file. To test this theory, please:

  1. Close Roon on the affected PC

  2. Navigate to: C:\Users(username)\AppData\Local\Roon\Database\Registry\Client\

Note: It may require enabling “show hidden files and folders” to see this.

There you should see the file: saved_window_pos.

  1. Rename this file to saved_window_pos.old, restart your computer, and launch Roon then try to duplicate your issue.

Let us know if this doesn’t resolve the issue for you.

3

Hi @Martin_Schaible,

To proceed from here, we’ll need to confirm whether changing the saved_windows_pos file per @noris’s instructions had any effect.

Please share an approximate timestamp of the last crash if you’re still having issues, and open the Roon on the affected machine. We’ve activated automated diagnostics that should collect logs in the background if the GUI is open. Thank you!

4

This thread is closing due to inactivity. If you’re still having issues after trying the suggestions above, simply reach out in a new support thread, and we’ll re-activate the conversation.

Thank you!