Roon client on windows crashing

Core Machine (Operating system/System info/Roon build number)

Virtual machine Ubuntu roon server, roon windows client, raspberry roon bridge…

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)


Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)


Description Of Issue
I had roon client crashes on my windows laptop since upgrade to 1.8 then reinstalled the app and was working for a few songs then I dont know what I pressed but it crashed and now again it crashes on every start, I have log file where can I send it…

Sorry for the trouble, @Uros_Erste ,

Can you upload the log file here: Uros_Erste


I uploaded the file… If you need anything else just let me know…

Hi, @Uros_Erste ,could you, please, also provide logs from you Windows machine? The one which you uploaded is RoonServer one.




Sorry for a dealyed response, @Uros_Erste . We are still investigating this case, hopefully, I’d have further steps soon.

As a temporary workaround I can suggest the following:

  1. Locate your Roon database folder. Instructions for Windows can be found here
  2. Inside this folder navigate to Registry → Client
  3. There should be a file, which starts with “GMS…”
  4. Remove this file
  5. Try to launch Roon once again

Sorry for troubles and thank you for your patience.


hi, I reinstalled roon yesterday because I still had first version installed and it seems to work now no crashes for now… Thx

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