Roon client on windows crashing

Support
1

Core Machine (Operating system/System info/Roon build number)

Virtual machine Ubuntu roon server, roon windows client, raspberry roon bridge…

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

TEXT GOES HERE

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

TEXT GOES HERE

Description Of Issue
I had roon client crashes on my windows laptop since upgrade to 1.8 then reinstalled the app and was working for a few songs then I dont know what I pressed but it crashed and now again it crashes on every start, I have log file where can I send it…

2

Sorry for the trouble, @Uros_Erste ,

Can you upload the log file here: Uros_Erste

Thanks!

4

I uploaded the file… If you need anything else just let me know…

6

Hi, @Uros_Erste ,could you, please, also provide logs from you Windows machine? The one which you uploaded is RoonServer one.

Thanks!

–
Ivan

7

uploaded…

8

Sorry for a dealyed response, @Uros_Erste . We are still investigating this case, hopefully, I’d have further steps soon.

As a temporary workaround I can suggest the following:

  1. Locate your Roon database folder. Instructions for Windows can be found here
  2. Inside this folder navigate to Registry → Client
  3. There should be a file, which starts with “GMS…”
  4. Remove this file
  5. Try to launch Roon once again

Sorry for troubles and thank you for your patience.

–
Ivan

11

hi, I reinstalled roon yesterday because I still had first version installed and it seems to work now no crashes for now… Thx

12

This topic was automatically closed 36 hours after the last reply. New replies are no longer allowed.