Roon close itself randomly

Core Machine (Operating system/System info/Roon build number)

Windows10 Roon 1.7 build 710

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

Peplink Balance One, TpLink Switch. Linksys Velop.

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

Sonos ONE, Sony SRS-X99, NAD C658, FOSTEX A8

Description Of Issue

Roon close itself randomly between add music to library. I tried reinstall, create new library, change computer. It’s still close itself. please help.

You could supply more info about the system specs and connection to the network plus where your music is located. This will help support and others to assist you better.

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Hi @Wisittirat_Somboonwi,

How is Roon closing, do you see any error messages?
Can you send me a copy of your logs by using these instructions?

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Hello @Wisittirat_Somboonwi,

Thank you for sending the logs over, I took a look through them but I am not noticing any errors in the logs. Do you see any Windows error when the issue occurs?

How did you try a reinstall, did you clear out the previous Roon database folder? Please give these steps a try:

  • Make a Backup of your current Roon Database
  • Exit out of Roon
  • Navigate to your Roon’s Database Location
  • Find the folder that says “Roon”
  • Rename the “Roon” folder to “Roon_old”
  • Reinstall the Roon App from our Downloads Page to generate a new Roon folder