· None of the above quite fits
· None of these quite match
· I'm getting messages saying "Roon fatal error, Roon not compatible with this device". I'm running Windows 11 on a PC. Roon seems to think I'm running Windows 8. I can't uninstall Roon as it says it's already running.
· the current Movistar router
Hello @Charles_Taylor
Your reading of the message is right. Roon checks the Windows version when it starts, and on your machine that check is coming back as Windows 8 rather than Windows 11, which is what triggers the compatibility error.
You are on 2.65 (build 1653). The current version is 2.71 (build 1683), so getting onto that is the first thing to try.
The uninstall is blocked because a Roon process is still running. To clear it:
Please tell us whether the message still appears afterwards, either way.
Hi Vadim, Thanks for the quick reply and good advice. Roon is working fine on my PC now. Charles
Well, I spoke too soon. The popup saying “The device is not compatible with Roon 2.0” is appearing again. Roon is actually working OK but the popup keeps appearing every couple of minutes.
Check that you haven’t used Windows Compatibility settings in the past. See this thread here:
I right click on the Roon shortcut and choose Properties. I then try to choose Compatibility but I get a message saying The folder specified in the Start box is not valid.
You don’t click on the Roon Shortcut, but you click on the Roon.exe application itself, as shown in my screenshot in that thread..
I went to Roon.exe as you suggested The Roon.exe program will usually be found in C:\Users\<username>\AppData\Local\Roon\Application. I then clicked on Properties, but there is no Compatibility tab there.
Hi @Charles_Taylor,
Are you by any chance using a display adapter or hub? If so please try to bypass that. Please also check the Compatibility setting that Geoff mentioned and let us know how that goes.
Windows 25H2 (Build 26200.9457)
This morning the “this device is not compatible” popup turns itself off and on about once every 30 seconds. Still no Compatibility tab in Roon, Roongoer, Roonserver.
I’m not using a display adaptor or hub.
As I say, this is extremely odd. The Compatibility tab is a standard feature of the Properties screen in Windows 10 and 11. I can only think that some third-party software that you have installed in the past has done some surgery on the Windows Registry.
Any ideas about what to do? This popup is driving me crazy!
Can you post a screenshot of your Properties screen for Roon.exe? I’m curious to see what you are seeing. Thanks.
Just a thought - are you just looking at the Properties of these folders? That’s not what you do - you will only see the Compatibility tab when you look at the Properties of the executables, e.g. Roon.exe in C:\Users\<username>\AppData\Local\Roon\Application.
I’m saying this because you mentioned you looked at the Properties of RoonGoer - and this folder does not actually have an executable (an *.exe file) within it.
Yes, you’re right. I have followed that path and it now shows the Compatibility tab.
It says “run this program in compatibility mode for Windows 8”. That box was ticked. I’ve now unticked it. Stlil getting the popups. I’ll now restart the PC and see if that helps.
Popup still appearing after restart.
