· As I have said several times before, after Roon requested an update it quit working. I have a Nucleus, which I bought from you, connected via eithernet. I have a lifetime subscription. I have ripped discs, TIDAL, and Qobuz. Last week I was listening to music in my iPad when Roon prompted me to do an update. Since then nothing works. Roon says it can’t connect to HQPlayer. I’ve previously provided a screenshot of this. I have provided this same information to you several times. My name is Steven Goff.
Tell us about your home network
· As I have said several times before, I have Comcast. I do not use the Comcast box as a router. Rather, I have separate routers on the first and second floors of my home. They are connected via eithernet. All of this has worked fine and tests fine. The problem is not with this setup, which works fine. I’ve tested the system with Ping and Speedtest. The problem is that the software/firmware update Roon pushed caused it to stop working. Since the update LAST WEEK Roon says it can’t connect to HQPlayer. Again, my network is not the problem. I am typing this on my iPad, which is connected via WiFi.
Can you please confirm what machine the HQPlayer Server is running on? Is it on a PC on the same network? Since you are using HQPlayer and the issue is that Roon can’t connect to it, the most likely cause is that the Allow control from Network toggle is turned off in your HQPlayer installation. Please refer to our Knowledge Base guide for the setup details. Let us know if this helps.
It is on my Nucleus, as I said. I was trying to listen to music on my iPad, about 12 days ago. Roon prompted me to do an update. Since the update nothing works, as I have stated. I’ve provided the support with a screenshot showing “Playback failed because Roon couldn’t connect to HQPlayer.” Roon doesn’t work connected to my receiver connected via HDMI. Roon doesn’t not work with my Oppo 4K blue-ray player, which usually puts out 2 channel audio, and has been working correctly up until this point. As I have detailed, my home network works fine. I have Comcast internet, but do not use the built-in capabilities of the Comcast box. Rather, I use two Netgear routers, connected via eithernet. They, of course, are connected to the Comcast device via eithernet. And the Nucleus is connected via eithernet. This all worked fine until Roon prompted me to do the update. So the software/firmware update caused the problem, as I have previously detailed. My network works fine. I have tested connectivity with Fing and speed with Speedtest. Everything works as usual. I was able to watch a baseball game today on this iPad. I watched a concert on it. I just can’t listen to Roon. I have a lifetime subscription. I use TIDAL, Qobuz, and ripped discs. It’s been weeks now, with no fix in sight.
