· I am experiencing freezes or crashes
· I am experiencing freezes or crashes
· My Roon software won't start up
Roon Core running on Sequoia 15.3.2. Iphone has latest version, iMAC running Ventura 13.7.4 also latest Roon version. Nothing can connect to RoonCore. Immediately crash with crash report. Have rebooted everything, no go.
Wired 1GB network Netgear, Deco Router and APs
Hey @Chris_Lischy,
Sorry to hear your crashes are still occurring - could you please share a screenshot of your activity monitor on your Mac around the time the crashes occur?
Similar to your previous thread, we’re seeing an error around Roon being unable to determine your database size:
Can you confirm that your Mac’s all have the ‘Full Disk’ access enabled for Roon? You can find the setting under Mac settings > Privacy and Security > Full Disk access.
We’ll be on standby for your reply, thank you! 
Very high utilization. Full Access was not enabled, it is now but roon on the server machine (Mac Mini) or roon from the iMAC crash immediately. -
Hello @Chris_Lischy ,
Thanks for confirming the behavior in Activity Monitor. I’m looking over your diagnostics again and I noticed you have a pretty large library of 180k tracks and 48k additional resources needed for the library. In cases like this with a sudden crash after startup, it is usually due to not having sufficient RAM to run a library of that size. How much RAM do you have installed in your iMac? You’ll need at least 8GB (or 16GB preferably).
Hi - 16GB Ram. Thank you.
Hey @Chris_Lischy,
Thanks for that confirmation - please go ahead and share a fresh Apple crash report to our uploader below:
https://workdrive.zohoexternal.com/collection/8i5239cc05950ac07456889838d9319545a82/external
This happens no matter the remote device you use, including your iPhone?
And, I know we mentioned testing a completely fresh database on your prior thread, but is that something you’d be able to test on Sequoia? This is only if you have a recent backup available - since there seems to be an issue calculating your database size, it’d be worth seeing if a complete reset (before restoring from a backup) may make a difference, even if temporarily.
Here is the process outlined from a macOS machine:
Thank you!
Did as instructed. Crashed immediately. I just don’t understand how this software is so buggy after all these years. Uploaded the crash as well. I was hoping to renew in May but I don’t know. I like Roon when it works but it’s just so much maintenance.
Benjamin - this is really disappointing. First off, the machine running Ventura will not launch roon. I can only launch roon client from the same roon machine roon server is on. For now, the iPhone is working. However - I restored from a recent backup and over 150 albums that were identified are no longer identified because roon is not seeing every track in the album. These are not skipped tracks or corrupted. All of the tracks are in the folder. So the backup isn’t doing it’s job either. The only fix has been to copy the album to the desktop, delete the album from roon, then go back to the album folder where there the tracks roon didn’t see in the first place are - you guessed it - were not deleted when deleting the album for roon. So those have to also be deleted with the whole album folder. When the folder is copied back to the directory, the whole album is seen in full by roon and no longer “not identified.” How is this possible for so long? What do I do next here?
one more thing - now that everything has been rebooted, a new roon version seems to have been applied, no Audio zones can be seen. These are mostly WiiM’s and none are shown. Unidentified albums remain unidentified after restoring from a clean backup.
Hi @Chris_Lischy ,
Can you please navigate to macOS System Settings > Privacy & Security > Local Network , and make sure Roon is allowed. If it is already enabled, toggle it off and on again. Then reboot your Mac, and see if the same issue persists.
I am looking over your account details and I see that the Ventura Roon install was seen recently after your latest message. Were you able to get this working again? If you are still having issues, can you use these instructions to access the Roon UI logs on the Ventura and upload a set to the below link?
https://workdrive.zohoexternal.com/collection/8i5239cc05950ac07456889838d9319545a82/external
If you restart RoonServer, does that also allow the files to show up properly? Or if you quit RoonServer, import the files and then restart RoonServer, does that allow all files to show up? If so, this sounds similar to an issue we are investigating that can occur if Roon sees the files mid-transfer before they have settled into the storage location.
I’ve uploaded zipped logs for both Ventura and Sequoia. Ventura will keep looking for the Sequoia server that show Roon running. If I launch the roon client from the roon server, it crashes. Ventura client was just hanging. I have rebooted everything multiple times. Roon is allowed on local network and I have toggled it on/off with a reboot. That will bring things back, sometimes, but not for long before they crash
Hey @Chris_Lischy,
Thanks for sending those over, and for your patience so far - there’s something certainly odd occuring with your Roon instances across your Mac machines.
How is your Mac on Ventura connected to your network? We’re seeing a potential situation where the IP of your iMac are changing, which could make it difficult for your Roon Server to maintain connection. Do you have any Mac firewalls active on the iMac - and have you tested out temporarily disabling them and seeing how things respond?
For the instance of Roon crashing on your Mac Mini (same machine running Roon Server) can you please Open Disk Utility (Applications > Utilities > Disk Utility) and see if any external drives are behaving oddly (e.g., failing to mount, showing errors).
Let us know the results - if any. We’ll be discussing your case with our development team for further analysis and additional next steps in troubleshooting.
Thanks Chris! I’m confident we’ll get you back up and running properly soon. 
Hi Benjamin - Everything is wired. I do use NordVPN on the iMac for certain applications but it’s not been running during these challenges and I have rebooted the machine. There are no firewalls enabled or running. The external drives are mounting. I took the extra step of running first aid on them and both are good to go. Thank you- Chris
Got it, thanks for the additional info @Chris_Lischy - we should have some more specific next steps to share after discussing your case with our team tomorrow, thanks for your patience in the meantime!
Benjamin - I completely reinstalled roon on the mac mini and imported my library. Roon remote runs on the mac mini server but still no zones are available. Just the mac mini system outputs. I restored from a 3/21 backup and still many albums that were corrected as explained are not recognized. So no Roon for me this weekend and not sure what else to try.
Hi @Chris_Lischy,
It sounds like you’re no longer crashing, which is progress! For your missing zones - can you please navigate to macOS System Settings > Privacy & Security > Local Network , and make sure Roon is allowed. If it is already enabled, toggle it off and on again. Then reboot your Mac, and see if the same issue persists.
Can you share a few specific examples? What happens if you manually attempt to identify them?
They do not identify because Roon doesn’t not recognize all of the files in the folder or it will identify with those tracks missing. Then those tracks would be lost to Roon even though they are fully functional. None are skipped or corrupted. Only when I delete and add the album back does Roon see all tracks and then will recognize it in full. There are hundreds like this I fixed that the backup did not recover and I’m not happy about all of that lost work.
**ALSO - ARC Works fine to my iPhone. Roon remote does not.
