Roon crash on iPhone XS

I am having the exact same issue on the exact same iOS version (using an iPhone XS).

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Hi @Anthro,

Is there any change after reinstalling the app or rebooting your phone?

After reinstalling there are no changes. After rebooting the problem is temporarily solved. Usually the next day it starts crashing again.

Thanks, @Anthro.

I think the next step here is to enable some diagnostics on your account so our technical staff can get some more insight into what’s going on here.

However, before I enable this feature, I’d like to ask for your help ensuring we gather the right information.

First, can you please reproduce the issue once more and note the time at which the error occurs. Then respond here with that time, and I’ll make sure we review the diagnostics related to that timestamp.

It just happened now. 22:42 European time +1 Amsterdam.

Excatly same here, closing the phone resolves it for a while and back to closing in 5-10 second depending on the mood of the crash!!

Hi @Anthro,

Thanks for the timestamps, I’ve enabled diagnostics and I’ll get the diagnostics report over to the technical team for their ongoing investigation. I’ll be sure to reach out when we have more information.

Thanks @dylan.