Roon crashed lost all the albums then wont reload

Halfway through a track this evening Roon crashed, then lost all the albums. It tried reloading but would not go over circa 55 albums. Any ideas please,I think Ive read about this before but cant find the link. (System Mac Mini core, data on a QNap and playing through HQPlayer)

Hey @Rob_Higginson – have you rebooted?

Are you seeing a spinner in the top-right, like you would when you’re importing?

Can you post a screenshot of the Storage tab in Settings?

It now seems to be reloading albums after a reboot, but very slowly!


Hi Mike it got most of the way through loading the albums and then dumped them and started over again so last time I looked it was up to 10 albums, having gone up to around 1000.


Hi @Rob_Higginson ----- Thank you for the follow up and my apologies for the troubles here. I’d like to grab some logs from you so our developers can have a closer look into what may be going on here. I will be contacting you shortly via PM with instructions.