Roon crashes a few seconds after start-up

Roon Core Machine

Mac Mini 2018, 3 GHz 6-Core Intel Core i5, Intel UHD Graphics 630 1536 MB, 16 GB 2667 MHz DDR4, 428,17 GB free of 499,96 GB
Ventura 13.2.1.

Networking Gear & Setup Details

Fiber 300/300, Amplifi, Innuos clocks and server, NuPrime Evolution DAC

Connected Audio Devices

USB

Number of Tracks in Library

c 10,000 tracks

Description of Issue

I have used Roon for a couple of years now and I have never had a problem. After the latest update to Ventura 13.2.1 Roon crashes a few seconds after star-up. I make a reboot and install a new Roon from the home-page. I have now tried 18 times and reported every failure.

How to solve this issue? I’m getting quite upset. Please help me.

Date/Time:        2023-02-18 20:24:16.016 +0100
End time:         2023-02-18 20:24:27.793 +0100
OS Version:       macOS 13.2.1 (Build 22D68)
Architecture:     x86_64h
Report Version:   40
Incident Identifier: B03D02FB-D3CA-4746-9AA3-20F742923442
Share With Devs:  Yes

Data Source:      Stackshots
Shared Cache:     57815A20-AF2C-3B56-9006-23ABDE7962B0 slid base address 0x7ff8081ec000, slide 0x81ec000 (System Primary)
Shared Cache:     E1E267C5-FE0B-3ED9-86BE-E4F329F01460 slid base address 0x7ff83cd5e000, slide 0x3cd5e000 (DriverKit)

Command:          Roon
Path:             /Applications/Roon.app/Contents/MacOS/Roon
Identifier:       com.roon.Roon
Version:          1.0 (1.0)
Team ID:          WU8DGC424P
Is First Party:   No
Architecture:     x86_64
Parent:           launchd [1]
PID:              2694
Time Since Fork:  19s

Event:            hang
Duration:         11.78s
Duration Sampled: 4.90s (process was unresponsive for 7 seconds before sampling)
Steps:            49 (100ms sampling interval)

Hardware model:   Macmini8,1
Active cpus:      6
HW page size:     4096
VM page size:     4096

Time Since Boot:  19144s
Time Awake Since Boot: 19144s
Time Since Wake:  n/a (machine hasn't slept)

Fan speed:        1704 rpm
Total CPU Time:   7.358s (28.5G cycles, 35.6G instructions, 0.80c/i)
Advisory levels:  Battery -> 3, User -> 2, ThermalPressure -> 0, Combined -> 2
Free disk space:  379.40 GB/465.63 GB, low space threshold 3072 MB
Vnodes Available: 67.02% (176375/263168, 211653 allocated)

Preferred User Language: sv-SE
Country Code:     SE
Keyboards:        Swedish - Pro
OS Cryptex File Extents: 1291

--------------------------------------------------
Timeline format: stacks are sorted chronologically
Use -i and -heavy to re-report with count sorting
--------------------------------------------------


Heaviest stack for the main thread of the target process:
  49  start + 2432 (dyld + 25360) [0x7ff808286310]
  49  main + 52 (Roon + 115876) [0x105c5d4a4]
  49  xamarin_main + 570 (Roon + 111290) [0x105c5c2ba]
  49  mono_jit_exec + 93 (Roon + 108957) [0x105c5b99d]
  49  coreclr_execute_assembly + 180 (libcoreclr.dylib + 296164) [0x1075864e4]
  49  CorHost2::ExecuteAssembly(unsigned int, char16_t const*, int, char16_t const**, unsigned int*) + 498 (libcoreclr.dylib + 591762) [0x1075ce792]
  49  Assembly::ExecuteMainMethod(PtrArray**, int) + 395 (libcoreclr.dylib + 388187) [0x10759cc5b]
  49  RunMain(MethodDesc*, short, int*, PtrArray**) + 734 (libcoreclr.dylib + 387390) [0x10759c93e]
  49  MethodDescCallSite::CallTargetWorker(unsigned long const*, unsigned long*, int) + 1530 (libcoreclr.dylib + 1542634) [0x1076b69ea]
  49  CallDescrWorkerInternal + 124 (libcoreclr.dylib + 3327465) [0x10786a5e9]
  49  ??? [0x10f77f99c]
  49  ??? [0x113683e37]
  49  ??? [0x1137e57a8]
  49  ??? [0x113ca38ee]
  49  JIT_RareDisableHelper + 23 (libcoreclr.dylib + 3330971) [0x10786b39b]
  49  JIT_RareDisableHelperWorker + 48 (libcoreclr.dylib + 2004416) [0x1077275c0]
  49  Thread::RareDisablePreemptiveGC() + 345 (libcoreclr.dylib + 2464889) [0x107797c79]
  49  CLREventBase::WaitEx(unsigned int, WaitMode, PendingSync*) + 191 (libcoreclr.dylib + 2445759) [0x1077931bf]
  49  WaitForSingleObjectEx + 77 (libcoreclr.dylib + 239581) [0x1075787dd]
  49  CorUnix::InternalWaitForMultipleObjectsEx(CorUnix::CPalThread*, unsigned int, void* const*, int, unsigned int, int, int) + 2153 (libcoreclr.dylib + 239113) [0x107578609]
  49  CorUnix::CPalSynchronizationManager::BlockThread(CorUnix::CPalThread*, unsigned int, bool, bool, CorUnix::ThreadWakeupReason*, unsigned int*) + 362 (libcoreclr.dylib + 220554) [0x107573d8a]
  49  CorUnix::CPalSynchronizationManager::ThreadNativeWait(CorUnix::_ThreadNativeWaitData*, unsigned int, CorUnix::ThreadWakeupReason*, unsigned int*) + 322 (libcoreclr.dylib + 221538) [0x107574162]
  49  __psynch_cvwait + 10 (libsystem_kernel.dylib + 16666) [0x7ff80857d11a]
 *49  psynch_cvcontinue + 0 (com.apple.kec.pthread + 20912) [0xffffff800371e1b0]


Process:          Roon [2694]
UUID:             3D1BE755-8F9A-34A9-B37C-43C7A9AFA67D
Path:             /Applications/Roon.app/Contents/MacOS/Roon
Identifier:       com.roon.Roon
Version:          1.0 (1.0)
Team ID:          WU8DGC424P
Is First Party:   No
Shared Cache:     57815A20-AF2C-3B56-9006-23ABDE7962B0 slid base address 0x7ff8081ec000, slide 0x81ec000 (System Primary)
Architecture:     x86_64
Parent:           launchd [1]
UID:              501
Footprint:        676.24 MB
Time Since Fork:  19s
Num samples:      49 (1-49)
CPU Time:         0.215s (813.7M cycles, 326.2M instructions, 2.49c/i)
Note:             Unresponsive for 7 seconds before sampling
Note:             2 idle work queue threads omitted

  Thread 0x29016    DispatchQueue "com.apple.main-thread"(1)    49 samples (1-49)    priority 48-50 (base 50)    cpu time <0.001s (140.2K cycles, 40.1K instructions, 3.49c/i)
  <process frontmost, thread QoS unspecified (requested override user initiated), process unclamped, process received importance donation from WindowServer [158], IO tier 0, priority 48 (50)>
  49  start + 2432 (dyld + 25360) [0x7ff808286310] 1-49
    49  main + 52 (Roon + 115876) [0x105c5d4a4] 1-49
      49  xamarin_main + 570 (Roon + 111290) [0x105c5c2ba] 1-49
        49  mono_jit_exec + 93 (Roon + 108957) [0x105c5b99d] 1-49
          49  coreclr_execute_assembly + 180 (libcoreclr.dylib + 296164) [0x1075864e4] 1-49
            49  CorHost2::ExecuteAssembly(unsigned int, char16_t const*, int, char16_t const**, unsigned int*) + 498 (libcoreclr.dylib + 591762) [0x1075ce792] 1-49
              49  Assembly::ExecuteMainMethod(PtrArray**, int) + 395 (libcoreclr.dylib + 388187) [0x10759cc5b] 1-49
                49  RunMain(MethodDesc*, short, int*, PtrArray**) + 734 (libcoreclr.dylib + 387390) [0x10759c93e] 1-49
                  49  MethodDescCallSite::CallTargetWorker(unsigned long const*, unsigned long*, int) + 1530 (libcoreclr.dylib + 1542634) [0x1076b69ea] 1-49
                    49  CallDescrWorkerInternal + 124 (libcoreclr.dylib + 3327465) [0x10786a5e9] 1-49
                      49  ??? [0x10f77f99c] 1-49
                        49  ??? [0x113683e37] 1-49
                          49  ??? [0x1137e57a8] 1-49
                            49  ??? [0x113ca38ee] 1-49
                              49  JIT_RareDisableHelper + 23 (libcoreclr.dylib + 3330971) [0x10786b39b] 1-49
                                49  JIT_RareDisableHelperWorker + 48 (libcoreclr.dylib + 2004416) [0x1077275c0] 1-49
                                  49  Thread::RareDisablePreemptiveGC() + 345 (libcoreclr.dylib + 2464889) [0x107797c79] 1-49
                                    49  CLREventBase::WaitEx(unsigned int, WaitMode, PendingSync*) + 191 (libcoreclr.dylib + 2445759) [0x1077931bf] 1-49
                                      49  WaitForSingleObjectEx + 77 (libcoreclr.dylib + 239581) [0x1075787dd] 1-49
                                        49  CorUnix::InternalWaitForMultipleObjectsEx(CorUnix::CPalThread*, unsigned int, void* const*, int, unsigned int, int, int) + 2153 (libcoreclr.dylib + 239113) [0x107578609] 1-49
                                          49  CorUnix::CPalSynchronizationManager::BlockThread(CorUnix::CPalThread*, unsigned int, bool, bool, CorUnix::ThreadWakeupReason*, unsigned int*) + 362 (libcoreclr.dylib + 220554) [0x107573d8a] 1-49
                                            49  CorUnix::CPalSynchronizationManager::ThreadNativeWait(CorUnix::_ThreadNativeWaitData*, unsigned int, CorUnix::ThreadWakeupReason*, unsigned int*) + 322 (libcoreclr.dylib + 221538) [0x107574162] 1-49
                                              49  __psynch_cvwait + 10 (libsystem_kernel.dylib + 16666) [0x7ff80857d11a] 1-49
                                               *18  psynch_cvcontinue + 0 (com.apple.kec.pthread + 20912) [0xffffff800371e1b0] 1-18
  <priority 50 (50)>
                                               *31  psynch_cvcontinue + 0 (com.apple.kec.pthread + 20912) [0xffffff800371e1b0] 19-49

  Thread 0x29058    49 samples (1-49)    priority 31 (base 31)
  <process frontmost, thread QoS default (requested default), process unclamped, process received importance donation from WindowServer [158], IO tier 0>
  49  thread_start + 15 (libsystem_pthread.dylib + 7291) [0x7ff8085b4c7b] 1-49
    49  _pthread_start + 125 (libsystem_pthread.dylib + 25177) [0x7ff8085b9259] 1-49
      49  SEHExceptionThread(void*) + 110 (libcoreclr.dylib + 280734) [0x10758289e] 1-49
        49  MachMessage::Receive(unsigned int) + 72 (libcoreclr.dylib + 284264) [0x107583668] 1-49
          49  mach_msg + 19 (libsystem_kernel.dylib + 6312) [0x7ff80857a8a8] 1-49
            49  mach_msg_overwrite + 723 (libsystem_kernel.dylib + 34357) [0x7ff808581635] 1-49
              49  mach_msg2_trap + 10 (libsystem_kernel.dylib + 5570) [0x7ff80857a5c2] 1-49
               *49  ipc_mqueue_receive_continue + 0 (kernel + 972048) [0xffffff80003c9510] 1-49

  Thread 0x29059    49 samples (1-49)    priority 31 (base 31)    cpu time <0.001s (171.5K cycles, 51.0K instructions, 3.36c/i)
  <process frontmost, thread QoS default (requested default), process unclamped, process received importance donation from WindowServer [158], IO tier 0>
  49  thread_start + 15 (libsystem_pthread.dylib + 7291) [0x7ff8085b4c7b] 1-49
    49  _pthread_start + 125 (libsystem_pthread.dylib + 25177) [0x7ff8085b9259] 1-49
      49  CorUnix::CPalThread::ThreadEntry(void*) + 407 (libcoreclr.dylib + 271591) [0x1075804e7] 1-49
        49  CorUnix::CPalSynchronizationManager::WorkerThread(void*) + 131 (libcoreclr.dylib + 228691) [0x107575d53] 1-49
          49  kevent + 10 (libsystem_kernel.dylib + 25110) [0x7ff80857f216] 1-49
           *49  ??? (kernel + 6386784) [0xffffff80008f3460] 1-49

  Thread 0x2905a    49 samples (1-49)    priority 31 (base 31)
  <process frontmost, thread QoS default (requested default), process unclamped, process received importance donation from WindowServer [158], IO tier 0>
  49  thread_start + 15 (libsystem_pthread.dylib + 7291) [0x7ff8085b4c7b] 1-49
    49  _pthread_start + 125 (libsystem_pthread.dylib + 25177) [0x7ff8085b9259] 1-49
      49  CorUnix::CPalThread::ThreadEntry(void*) + 407 (libcoreclr.dylib + 271591) [0x1075804e7] 1-49
        49  server_thread(void*) + 170 (libcoreclr.dylib + 4548890) [0x10799491a] 1-49
          49  ds_ipc_stream_factory_get_next_available_stream(void (*)(char const*, unsigned int)) + 957 (libcoreclr.dylib + 4557197) [0x10799698d] 1-49
            49  poll + 10 (libsystem_kernel.dylib + 33494) [0x7ff8085812d6] 1-49
             *49  hndl_unix_scall64 + 22 (kernel + 695702) [0xffffff8000385d96] 1-49
               *49  unix_syscall64 + 475 (kernel + 7836763) [0xffffff8000a5545b] 1-49
                 *49  poll_nocancel + 1015 (kernel + 6756871) [0xffffff800094da07] 1-49
                   *49  kqueue_scan + 2687 (kernel + 6385551) [0xffffff80008f2f8f] 1-49
                     *49  thread_block_reason + 192 (kernel + 1291952) [0xffffff80004176b0] 1-49
                       *49  ??? (kernel + 1300623) [0xffffff800041988f] 1-49
                         *49  machine_switch_context + 219 (kernel + 2510619) [0xffffff8000540f1b] 1-49

  Thread 0x2905b    49 samples (1-49)    priority 31 (base 31)
  <process frontmost, thread QoS default (requested default), process unclamped, process received importance donation from WindowServer [158], IO tier 0>
  49  thread_start + 15 (libsystem_pthread.dylib + 7291) [0x7ff8085b4c7b] 1-49
    49  _pthread_start + 125 (libsystem_pthread.dylib + 25177) [0x7ff8085b9259] 1-49
      49  CorUnix::CPalThread::ThreadEntry(void*) + 407 (libcoreclr.dylib + 271591) [0x1075804e7] 1-49
        49  DbgTransportSession::TransportWorkerStatic(void*) + 9 (libcoreclr.dylib + 3738089) [0x1078ce9e9] 1-49
          49  DbgTransportSession::TransportWorker() + 189 (libcoreclr.dylib + 3743229) [0x1078cfdfd] 1-49
            49  TwoWayPipe::WaitForConnection() + 31 (libcoreclr.dylib + 3774687) [0x1078d78df] 1-49
              49  __open + 10 (libsystem_kernel.dylib + 7518) [0x7ff80857ad5e] 1-49
               *49  hndl_unix_scall64 + 22 (kernel + 695702) [0xffffff8000385d96] 1-49
                 *49  unix_syscall64 + 475 (kernel + 7836763) [0xffffff8000a5545b] 1-49
                   *49  open + 338 (kernel + 3215010) [0xffffff80005ecea2] 1-49
                     *49  ??? (kernel + 3211431) [0xffffff80005ec0a7] 1-49
                       *49  vn_open_auth + 2055 (kernel + 3318567) [0xffffff8000606327] 1-49
                         *49  VNOP_OPEN + 189 (kernel + 3370333) [0xffffff8000612d5d] 1-49
                           *49  fifo_open + 1119 (kernel + 3415343) [0xffffff800061dd2f] 1-49
                             *49  ??? (kernel + 6614204) [0xffffff800092acbc] 1-49
                               *49  lck_mtx_sleep + 110 (kernel + 1212734) [0xffffff800040413e] 1-49
                                 *49  thread_block_reason + 192 (kernel + 1291952) [0xffffff80004176b0] 1-49
                                   *49  ??? (kernel + 1300623) [0xffffff800041988f] 1-49
                                     *49  machine_switch_context + 219 (kernel + 2510619) [0xffffff8000540f1b] 1-49

  Thread 0x2905c    49 samples (1-49)    priority 31 (base 31)
  <process frontmost, thread QoS default (requested default), process unclamped, process received importance donation from WindowServer [158], IO tier 0>
  49  thread_start + 15 (libsystem_pthread.dylib + 7291) [0x7ff8085b4c7b] 1-49
    49  _pthread_start + 125 (libsystem_pthread.dylib + 25177) [0x7ff8085b9259] 1-49
      49  CorUnix::CPalThread::ThreadEntry(void*) + 407 (libcoreclr.dylib + 271591) [0x1075804e7] 1-49
        49  DebuggerRCThread::ThreadProcStatic(void*) + 29 (libcoreclr.dylib + 3730973) [0x1078cce1d] 1-49
          49  DebuggerRCThread::ThreadProc() + 220 (libcoreclr.dylib + 3731612) [0x1078cd09c] 1-49
            49  DebuggerRCThread::MainLoop() + 217 (libcoreclr.dylib + 3731913) [0x1078cd1c9] 1-49
              49  WaitForMultipleObjectsEx + 82 (libcoreclr.dylib + 239778) [0x1075788a2] 1-49
                49  CorUnix::InternalWaitForMultipleObjectsEx(CorUnix::CPalThread*, unsigned int, void* const*, int, unsigned int, int, int) + 2153 (libcoreclr.dylib + 239113) [0x107578609] 1-49
                  49  CorUnix::CPalSynchronizationManager::BlockThread(CorUnix::CPalThread*, unsigned int, bool, bool, CorUnix::ThreadWakeupReason*, unsigned int*) + 362 (libcoreclr.dylib + 220554) [0x107573d8a] 1-49
                    49  CorUnix::CPalSynchronizationManager::ThreadNativeWait(CorUnix::_ThreadNativeWaitData*, unsigned int, CorUnix::ThreadWakeupReason*, unsigned int*) + 322 (libcoreclr.dylib + 221538) [0x107574162] 1-49
                      49  __psynch_cvwait + 10 (libsystem_kernel.dylib + 16666) [0x7ff80857d11a] 1-49
                       *49  psynch_cvcontinue + 0 (com.apple.kec.pthread + 20912) [0xffffff800371e1b0] 1-49

  Thread 0x2905d    49 samples (1-49)    priority 33 (base 33)
  <process frontmost, process unclamped, process received importance donation from WindowServer [158], IO tier 0>
  49  thread_start + 15 (libsystem_pthread.dylib + 7291) [0x7ff8085b4c7b] 1-49
    49  _pthread_start + 125 (libsystem_pthread.dylib + 25177) [0x7ff8085b9259] 1-49
      49  CorUnix::CPalThread::ThreadEntry(void*) + 407 (libcoreclr.dylib + 271591) [0x1075804e7] 1-49
        49  FinalizerThread::FinalizerThreadStart(void*) + 88 (libcoreclr.dylib + 1824728) [0x1076fb7d8] 1-49
          49  ManagedThreadBase::FinalizerBase(void (*)(void*)) + 32 (libcoreclr.dylib + 1314368) [0x10767ee40] 1-49
            49  ManagedThreadBase_DispatchOuter(ManagedThreadCallState*) + 296 (libcoreclr.dylib + 1312888) [0x10767e878] 1-49
              49  FinalizerThread::FinalizerThreadWorker(void*) + 261 (libcoreclr.dylib + 1824437) [0x1076fb6b5] 1-49
                49  Thread::RareDisablePreemptiveGC() + 345 (libcoreclr.dylib + 2464889) [0x107797c79] 1-49
                  49  CLREventBase::WaitEx(unsigned int, WaitMode, PendingSync*) + 191 (libcoreclr.dylib + 2445759) [0x1077931bf] 1-49
                    49  WaitForSingleObjectEx + 77 (libcoreclr.dylib + 239581) [0x1075787dd] 1-49
                      49  CorUnix::InternalWaitForMultipleObjectsEx(CorUnix::CPalThread*, unsigned int, void* const*, int, unsigned int, int, int) + 2153 (libcoreclr.dylib + 239113) [0x107578609] 1-49
                        49  CorUnix::CPalSynchronizationManager::BlockThread(CorUnix::CPalThread*, unsigned int, bool, bool, CorUnix::ThreadWakeupReason*, unsigned int*) + 362 (libcoreclr.dylib + 220554) [0x107573d8a] 1-49
                          49  CorUnix::CPalSynchronizationManager::ThreadNativeWait(CorUnix::_ThreadNativeWaitData*, unsigned int, CorUnix::ThreadWakeupReason*, unsigned int*) + 322 (libcoreclr.dylib + 221538) [0x107574162] 1-49
                            49  __psynch_cvwait + 10 (libsystem_kernel.dylib + 16666) [0x7ff80857d11a] 1-49
                             *49  psynch_cvcontinue + 0 (com.apple.kec.pthread + 20912) [0xffffff800371e1b0] 1-49

  Thread 0x2905e    49 samples (1-49)    priority 31 (base 31)
  <process frontmost, thread QoS default (requested default), process unclamped, process received importance donation from WindowServer [158], IO tier 0>
  49  thread_start + 15 (libsystem_pthread.dylib + 7291) [0x7ff8085b4c7b] 1-49
    49  _pthread_start + 125 (libsystem_pthread.dylib + 25177) [0x7ff8085b9259] 1-49
      49  CorUnix::CPalThread::ThreadEntry(void*) + 407 (libcoreclr.dylib + 271591) [0x1075804e7] 1-49
        49  TieredCompilationManager::BackgroundWorkerBootstrapper0(void*) + 32 (libcoreclr.dylib + 1324720) [0x1076816b0] 1-49
          49  ManagedThreadBase::KickOff(void (*)(void*), void*) + 32 (libcoreclr.dylib + 1314272) [0x10767ede0] 1-49
            49  ManagedThreadBase_DispatchOuter(ManagedThreadCallState*) + 296 (libcoreclr.dylib + 1312888) [0x10767e878] 1-49
              49  TieredCompilationManager::BackgroundWorkerBootstrapper1(void*) + 88 (libcoreclr.dylib + 1324920) [0x107681778] 1-49
                49  TieredCompilationManager::BackgroundWorkerStart() + 210 (libcoreclr.dylib + 1325330) [0x107681912] 1-49
                  49  TieredCompilationManager::TryDeactivateTieringDelay() + 292 (libcoreclr.dylib + 1325876) [0x107681b34] 1-49
                    49  Thread::RareDisablePreemptiveGC() + 345 (libcoreclr.dylib + 2464889) [0x107797c79] 1-49
                      49  CLREventBase::WaitEx(unsigned int, WaitMode, PendingSync*) + 191 (libcoreclr.dylib + 2445759) [0x1077931bf] 1-49
                        49  WaitForSingleObjectEx + 77 (libcoreclr.dylib + 239581) [0x1075787dd] 1-49
                          49  CorUnix::InternalWaitForMultipleObjectsEx(CorUnix::CPalThread*, unsigned int, void* const*, int, unsigned int, int, int) + 2153 (libcoreclr.dylib + 239113) [0x107578609] 1-49
                            49  CorUnix::CPalSynchronizationManager::BlockThread(CorUnix::CPalThread*, unsigned int, bool, bool, CorUnix::ThreadWakeupReason*, unsigned int*) + 362 (libcoreclr.dylib + 220554) [0x107573d8a] 1-49
                              49  CorUnix::CPalSynchronizationManager::ThreadNativeWait(CorUnix::_ThreadNativeWaitData*, unsigned int, CorUnix::ThreadWakeupReason*, unsigned int*) + 322 (libcoreclr.dylib + 221538) [0x107574162] 1-49
                                49  __psynch_cvwait + 10 (libsystem_kernel.dylib + 16666) [0x7ff80857d11a] 1-49
                                 *49  psynch_cvcontinue + 0 (com.apple.kec.pthread + 20912) [0xffffff800371e1b0] 1-49

Hi @Christer_Wallin,

We’re sorry to hear you’re experiencing this problem. As a first troubleshooting step and to refresh conditions, please try the following:

  • Create a Backup of your current database
  • Exit out of Roon
  • Navigate to your Roon Database Location
  • Find the folder that says “Roon”
  • Rename the “Roon” folder to “Roon_old”
  • Reinstall the Roon App from our Downloads Page to generate a new Roon folder
  • Verify if the issue persists on a fresh database before restoring the backup

The team will pull diagnostics from your account to examine what precedes the crash.

We’ll keep a lookout for your response.

Hi Connor
I have performed the steps per your instruction.
Still no luck, it doesn’t work.
Please find a solution for me.
It is getting very uncomfortable!
Best
Christer

Hi again Connor,

I tried one more time this morning - IT WORKED!!!
Thanks for working your MAGIC!
I am happy in the music heaven once again!

Best
Christer

This topic was automatically closed 36 hours after the last reply. New replies are no longer allowed.