Roon crashes at startup after 1.8 update

Support
1

I have thee same problem starting Roon 1.8 on Windows computer:
I can see the red cross in a white window and it will be closed immediately.
You can download my logfiles here:
https://www.cm-audio.net/roon-1-8-does-not-start.zip

Looking forward receiving a hint how to start Roon 1.8 on a Windows 10 computer again.

All the best
Markus

2

Hi, @Cornelia_Floter , sorry to hear about your troubles. I split you post to a separate thread, so our support team can provide better assistance helping to solve this issue.

Could you, please, specify the following: The machine affected by this issue is acting as a Core or Remote?

Thanks!

–
Ivan

4

acting as a Core

5

Dear Ivan,
Roon is used as core on the windows computer. If you need more information, just let me know…
All the best
Markus Flöter

6

Thank you for the reply, @Cornelia_Floter . Could you, please, perform the following test:

  1. Locate your Roon database folder. Instructions for Windows can be found here
  2. Inside this folder navigate to Registry → Client
  3. There should be a file, which starts with “GMS…”
  4. Remove this file
  5. Try to launch Roon once again

Sorry for troubles.

–
Ivan

7

Dear Ivan,

I found and delete the GMS file and tried to start Roon again.
But the error is the same: I can see a white Window with an red ‘X’ in it and after a few seconds the windows will be closed.

I deinstalled roon and a new installation could be opened to continue with the configuration.
Roon worked fine until the next start, again a white window with an red “x” in it is shown.
Searching for the GMS file shows no result.

Do you have other hints how to solve the problem?

9

Hallo Cornelia,

bei mir war das gleiche Problem aufgetreten. Das kurze Pop-up-Fenster mit dem roten Kreuz hat mich stutzig gemacht. Ich habe meinen Grafikkartentreiber aktualisiert. Seither läuft Roon wie es soll.
Ein Versuch ist es wert.

10

I also had to reinstall the intel HD 4000 graphic driver. Though my hp Laptop did not want to let me do it. So I had to install it manually.

11

Hi @Cornelia_Floter

Can you try uninstalling and reinstalling your graphics driver? Is there any change after doing so?