What’s happening? · I am experiencing freezes or crashes How can we help? · I am experiencing freezes or crashes Other options · Other Describe the issue Crashing when clicking from playback display page and other activities... Describe your network setup Windows 11, Roon Nucleus One, HayBroadba…

Hello @Tyrone_Milton , Thank you for your message. Can you please use the directions found here and send over a set of logs to our File Uploader ? Once logs have been uploaded, please let us know so that we can check the server for your files, thanks!

@Tyrone_Milton I’m wondering what “crashes” you’re experiencing. As of this morning if I click on the album link at the bottom left of the Now Playing screen, the Roon app crashes, though the music does not stop playing :expressionless:

Hello @Tyrone_Milton Thank you for uploading the logs. It does seem the logs uploaded are from your Roon remote device. Would you kindly attach the logs directly from the Roon server? We’ll also want to take a look at Event Viewer logs, which give some insight into errors being reported by the OS …

Thank you. I have submitted both under the filenames Roon_Tyrone_Milton for the Event Viewer logs and Tyrone_Milton RoonServer Logs for the the server logs.

Good day @Tyrone_Milton ! We have received your event viewer log and the one from Roon Server. From the event viewer log we could have only spotted that some of your other apps are crashing because of .NET issue. Roon is also using .Net so we’d recommend you to reinstall / repair a runtime enviro…

I have downloaded the .NET file so that’s done. As for the GPU, this is a new, custom built PC and I check Windows Update every time I log in. This is not a PC problem, I only get issues with Roon and only since purchasing Nucleus One. It has crashed about five times this morning. The GPU Boost Cl…

Just crashed now. Loaded an album in and then, while desktop app was open, I opened Roon Arc in order to download by new album to my phone. App did not close this time but it did stop playback.

Just crashed again playback stops and page shows pulsing logo. This happened as I clicked to go to the Paul McCartney artist page while downloading another album and playback. Can’t do multiple things anymore. Pulsing logo for a few minutes now. Waiting… pop-up displayed for a second then disappeare…

Hey @Tyrone_Milton , Thanks for the additional information! We’ve located the specific crash trace in a fresh Roon diagnostic report and can confirm you’re experiencing a known issue causing a UI crash. Some good news here - our team has already identified and implemented a fix, which should be inc…

Roon Labs Community

Roon Crashes on Clicking Playback and Other Activities (ref#94NFSY)

Support

show post in topic

Home
Categories
Guidelines
Terms of Service

Powered by Discourse, best viewed with JavaScript enabled