Roon crashes on Windows 10

Support
1

Just wanted to add that I came to the support site because I am experiencing the exact same problem, which just started today.

Behavior: Roon starts, I get the Roon logo animation for a little while, then it disappears (i.e, crashes with no message - it’s just gone). Sometimes it makes it to the overview page for a few seconds, but even if you click around there’s no responsiveness at all before it then disappears.

Checking Windows update history, last update was 8/2. Roon had been working until today (8/9).

System - Windows 10, 64-bit. Feel free to ping me privately if you’d like more system data. FYI, Roon is not new to this computer – it’s been working on this same system for years.

Thanks for the help,

Vog

2

Just thought of one thing that may (emphasis on may) help point you in the right direction. The only system change I can think of was I recently updated the Nvidida GeForce driver to v431.60.

I don’t remember the sequence of events, so I’m not exactly sure if Roon worked at all since that or not. But I guess it’s a possibility…

@Dirk_Maeyens & @Steven_Hinchliffe - since you’re also experiencing this issue, do either of you have Nvidia Graphics cards where you recently updated the drivers?

Vog

3

Hi @Vog,

I was hoping you could use the directions found here and send us over a set of logs using a shared Dropbox link.

Thanks!

5

Hi Dylan.

Just keeping this thread alive. I see you’re working with many other folks on this same issue (Dirk, Steven, Ben, Mathias, etc.), so will stay out of it for now - but I did want you to know I’m still experiencing the issue.

Hopefully when you figure out a solve for the other folks it’ll work for me as well.

Thanks,

Vog

6

Hi @Vog,

Thanks for reaching out. As I mentioned above, I was hoping you could send over some logs:

It would definitely be a great help in understanding exactly what you’re experiencing if the team can take a look at these.

Thanks!

7

Hi Dylan.

I took the time today to uninstall Roon, reinstall, and use a backup (two backups ago, so I knew it was working). I’ve done it multiple times now, and the behavior is the same:

  1. The first time it scans the library for new files (all of which I believe I’ve temporarily removed) and everything looks like it’s working fine. I don’t touch it, but within 20 minutes (plus or minus) it crashes - just disappears.

  2. Subsequent times it crashes upon starting.

Like Tommy_Olsen (who also is having this same problem, along with the others listed above), for security reasons I don’t want to send full logs. I’ll send you a private message with some more details.

Thanks,

Vog

8

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