Roon crashes (screen blocked) when scolling up in a Tag Album list [Ticket In]

Support
1

Description My Setup

Details on your Core machine (OS, Hardware specs, Roon build)

  • Pinkfaun 2.16X Server, running on Audiolinux, AMD 7 3700 processor, 16GB RAM, 1 HD Samsung SSD 250GB for Roon + 2nd HD Samsung 4TB SSD for local music
  • Roon version 1.8 build: 778
  • HQPlayer: HQPlayer Embedded 4.19.1

Details on your Remote(s) (OS, Hardware specs, Roon build)

  • iPad Air 2 – 64GB - running iPadOS 14.4 - Roon build: 764
  • Samsung S10e – running Android version 11 kernel 4.14.113-20607146 – Roon build :764
  • PC running Windows 10 Pro - Intel® Core™ i7 CPU 870 @ 2.93GHz Ram 8GB, Roon build: 764

Networking details (especially what hardware you’re using, how everything is connected, and anything notable about how it’s all configured)

  • Ethernet & Wifi Mesh network built on 3 * Asus Zenwifi XT8
  • Connected to Service Provider modem
  • Speedtest connection speed ethernet 93Mbps download – 18Mbps upload
  • Roon Core connected via ethernet, Remote PC connected via ethernet
  • Mobile Remotes connected via Wifi

Audio devices in use

  • T+A 8 DSD connected to Roon Core, using HQPlayerEmbedded, connected via USB
  • Endpoints : 2 * Logitech Squeezebox Touch , connected via Wifi

Library details

  • Local library on separate internal SSD 4TB harddisk in Roon Server
  • Qobuz Hi-fi Sublime streaming service
  • 59018 tracks (3885 albums – 2297 local, 1588 Qobuz)

Backup details

  • Location 1 : System disk 250Gb on Core Machine
  • Location 2 : Synology NAS 10,8 TB capacity
  • Location 3 : USB disk connected to Synology NAS - 7,2 TB capacity

Description Of Issue

Roon crashes (screen blocked) when scolling up in a Tag Album list.

I vaguely remember that this issue has already been reported, but cannot find it back.
The issue can be reproduced, and happens independent on which device you are using Roon.

If you go to Tag browsing, you select a Tag and start scrolling through the albums listed.
Scrolling down is no issue, but scrolling UP will block Roon completely if you try to do that a (small) number of consecutive times.

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I can reproduce this every time both on Windows 10 PC and iPad.

Dirk

2

I’ve been having this exact issue as well. Here is my setup:

  • Details on your Core machine (OS, Hardware specs, Roon build)
    • M1 Mac Mini, 8GB RAM, MacOS Big Sur, Roon version 1.8 build 778
  • Details on your Remote(s) (OS, Hardware specs, Roon build)
    • Windows 10, R9 5950X, RTX 3090 FE, 32 GB RAM, Roon version 1.8 build 778 64bit
  • Networking details (especially what hardware you’re using, how everything is connected, and anything notable about how it’s all configured)
    • Roon Core, Roon remote and music storage NAS all connected via ethernet. Roon remote and NAS use 10GBe, Roon Core uses 1GBe.
  • Audio devices in use
    • RME ADI-2 DAC fs
  • Library details (where your music is stored, whether you’re using a streaming service, how many tracks are in your library)
    • Library stored on networked Synology DS1819+ 4GB RAM
    • Tidal and Qobuz connected
    • 19211 tracks, 2808 albums, all local

Can reproduce consistently following the steps posted in the OP. I believe this issue began happening for me after updating to the most recent build.

3

Same problem here:

As I already metioned days ago I have a „scrolling problem“ within tags that freezes my my Macbook Pro 2018 after the update to Roon build 778.

Since I got the Roon update (build 778) for my iOS devices (iPhone 11 & iPad Mini 4) I have the following same issue on all (!) my Apple devices:

When I scroll down within tags my Tidal-albums from A to Z I get to my playlists that I arranged myself with my Tidal-songs. As long as I just click my albums everything is OK. When I go back from an particular album i am back from where i started within my tag. But when I try to go back from a playlist Roon on all of my iOS devices is freezing. Same situation occured yesterday on my Macbook Pro after the update to Roon build 778.

As far the only way to make Roon software run again is to restart the software on my devices.

4

I have the same issue after the last update.

5

Hi @anon90297517

We have a ticket in for this. Apologies for the trouble!

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