Roon crashes when streaming Tidal or Qobuz

@support
Roon is ok if playing local library but crashes within 15 minutes if streaming Tidal or Qobuz.
OS is Win10 64. It just started 4 days ago. I sometimes get an error stating issue with I/O.
I tried uninstalling but I get an error that it can’t uninstall. I tried to do a reinstall but the issue remains.

Hi @Mark_McNeese,

Thanks for contacting us regarding this issue, can you please let me know what the exact error message is when this issue occurs? How does Roon crash, does it simply exit out or is there an accompanying message? Do you have a Backup of your Roon database (created from within the App) saved somewhere safe?

Thanks,
Noris

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