Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
TEXT GOES HERE
Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
onboard audio
Description Of Issue
ROON keeps crashing at startup. ROON was playing yesterday evening and suddenly stopped working. restarting the program keeps crashing roon. There’s no on-screen error message.
Roon does open up and I can see the screen with albums. At that point it freezes and after some seconds aborts the program. Disabling the antivirus / firewall doesn’t help.
The GPU is Intel HD Graphics 4600 (on the motherboard). Did all the windows updates but no help.
No Tidal or Qobuz. Roon has been running on this PC since jan 2018.
No hardware changes or so. Running Roon and Roonserver on the same machine.
The drivers are listed as “Microsoft” drivers.
Just a week or so ago, I ran into a situation where Roon would startup and then Crash, leaving me a couple of seconds to click each time.
One of the things which I did which seems to have resolved my Issue was to correct an error with Microsoft’s Temporary Internet Files. Somehow they had been moved, resetting them to the default location worked.
I spoke with the team regarding their investigation into your report and wanted to follow up with you.
In the logs that you’ve shared with us, the team is seeing traces of Out of Memory errors that appear to be causing the issue you’re seeing. With a large library like yours, a decent amount of memory and storage space is required, so that is the first place to look.
Can you confirm how much RAM and storage space is available on the device? When this behavior is occurring what does memory usage look like on the machine?
Thanks for the follow up. I have 24 GB DDR3 RAM in this computer.
When starting ROON the total memory utilisation is about 24% and goes gradually up to 48%. (just before crashing)
Regarding storage I have a 500MB SDD and 2TB HDD. On the SDD there’s about 160MB free space and on the HDD there’s 1.5 GB available.
My library resides on a NAS with 6 TB free space.
This SSD is where the Roon database is stored, correct? If you are able to free up some space on the SSD, is there any change when more space is available?
268MB isn’t a lot of space, so that could be playing into things. I’ve passed this along to the team for further feedback on this.
Has this drive always had roughly this amount of space left on the drive?
One test that might be good here is to try restoring a backup of this database on a different Core that has more space. When you do this do things work for you?
ROON was always on this setup and the free disc space was always around 200MB. I can’t migrate this to another computer but I did try to rename the database directory so ROON had to create a new one. In that instance ROON worked OK.