Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
Router Asus RT-AC68U
Ethernet Intel® Ethernet Connection (2) I218-V
Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
SONORE Ultra Rendu USB- to Schiit Yggdrasil A2
Description Of Issue
Roon started crashing suddenly since last night. Roon comes up and closes immediately within few seconds.
I’ve tried to reinstall but the same issue.
No there were no windows update or any media attached. I was playing music and it suddenly stopped last night. I restarted few times but it crashes right after it comes up
After the crash I updated to Windows 1903 to see if that resolves but that did not help either.
I uninstalled Roon without removing settings but that did not work either.
I updated to last version of Nvidia GPU drivers but that did not work either.
Last but the least I’ve restart PC several times.
Roon has been running on this PC for many years so i cannot be hardware issue.
I un-installed Roon x64 and installed Roon 32-bit. It took a while for Roon to come up but shows the error
“There was an issue loading your database.
Don’t worry. Roon staiff is ready to help, so head over to our community site.”
Let me know if you need any thing from my side to troubleshoot this.
Thanks,
Arshad
Unfortunately before I read your email I uninstalled Roon completely including settings and database.
However I backed up the entire Roon folder before complete Install.
So when I reinstall Roon comes up but its completely blank. I have to add all the music folder from my Synology NAS, add audio devices.
Is there a way to restore settings and Playlists from the backed folder?
I’ve spent years creating Playlist so i need atleast that restored.
Please let me know.
If you have backups you can restore them to recover your playlists, play data, and edits.
I spoke with the team about their analysis of the logs you’ve provided, and they found traces related to the Core machine not having enough memory, which was causing the crash. Can you confirm how much RAM is available on your Core? Are there any other applications or anything running that may be using up some of the memory?
I have 32 GB of RAM and there was nothing running at that time that would have used up all the memory.
All my music is stored on Synology NAS.
Can you send me link that details how to restore this from the actual Roon folder?
Do you think doing Windows Restore is a good idea?
I have Roon Database Folder before the reinstall. Unfortunately I don’t have Roon backup.
I also tried to copying over Database folder after fresh install but that crashes Roon. So certainly there is something went wrong in the Database last night.
If the need be I can share my database folder if that would help recover and restore playlist and playdata
It would be a tremendous help if you can help restore the playlist.
I won’t have access to Roon for my work so I’ll be able to trouble shoot only after 5pm CST.
When i use the previous Roon folder it crashes like before. It comes up shortly and then crashes.
I believe the database is corrupt.
Here is the dropbox link to log files after I did the above.
Is there a tool to extract the settings and Playlist at your end?
If the need be I can drop my roon folder to DropBox but the size is over 22GB that will require me to buy DropBox plus subscription. But I’m willing to do that if that will help recover or fix my roon db.
Please let me know.
The Media is stored on 2 devices
Synology NAS DS1813+ ( DSM Version: 6.2.2-24922-2)
FreeNas 11.2-STABLE
Nothing is stored locally or USB drive. I’ve been using this configuration since I installed Roon for many years.
One thing I wanted to point out is I had added Qobuz account few weeks ago and never used it. I logout of the account a week ago but Roon was working normally until 2 days ago. Could that be a cause?
I’ve years worth of Playlist that I created and I need that restored desperately. I can’t afford to loose them.
Do you have a way of fixing the Database if I upload it to DropBox?