Thanks for the report! I’ve pulled logs from your Core, but it doesn’t appear to have much info from the crashes. I’ve also activated diagnostics for your Roon Remotes, but it seems that these reports have not yet come in. Are these crashes happening on the Core or on a Roon Remote? For the time being, I’ve split your post into its own thread, let me know the above when you can!
thank you for supporting me! I have installed the latest updates today and the problem is still there. The first album from qobuz I tried to add, the process hang and the circle turned forever. I have taken a video which I can share with you if you tell me how.
Happens to me from time to time when adding Tidal albums. What crashes is the Roon Remote on my iMac running macOS 10.15.7. After restarting the Remote, the album sometimes appears added, other times not so. Can’t see any pattern, though. Most of the times adding Tidal albums doesn’t crash the Remote. Difficult to debug…
Christian, that also happens to me. But, every time this occurs, I find out that the album already is present in the library. I go to de artist’s discography and there the albums is shown as part of the library. Problem is that Roon still has many interface elements where it doesn’t clearly distinguish between in-library items and not in-library. And, intending to add an album which is already in the library, Roon doesn’t give an error message, but the circle turns endlessly… as you observe.
I checked your RoonServer logs and I was able to locate the above attempts that you mentioned, however, I do not see RoonServer crashing after adding these albums, I suspect that there is something impacting just the Roon Remote in use.
I’m not able to locate the Roon Remote you’re using in our diagnostics system, would it be possible for you to manually send me a log set via these instructions and upload them here?
thank you for your support. I have updated to the latest version, uploaded the logs of Roon and RAATServer of the Windows 10 Remote that was crashing to the link you have provided. I have then created a backup of the database (on the RoonServer), renamed the Roon folder on the Roon Remote and reinstalled the Roon App. I have changed the settings as I am used to.
Then I tried to add the album above that repeatedly did not add before and now it added at the first attempt: