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How can we help?
None of the above
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I don't like how the product works
Dear Roon Support,
Since a few weeks my Roon database is almost impossible to work with. even after reinstalling my Rock and rebuilding my music library (clean database) there’s no improvement.
I’m running an Intel Nut i5 8th gen (16GB, 2TB, 39.000 Wav files) and after editing albums and searching double tracks response is really unworkable. This happened before (see the message below).
Loading albums takes forever and even changing tracks takes about 10 seconds. After rebooting the Rock it works fine for a few minutes.
At first Ithought it was solved by changing my DNS settings. But alas…
What to do?
Best regards,
Alexander
Hey @Alexander_van_der_He,
Thanks for writing in and for your patience! I was able to take a quick look at a recent diagnostic report and see repeating errors around the track:
Various Artists - No Sweat 5 - Shorty (You Keep Playin' with My Mind)
If you remove this track and perform a library clean up to get rid of track on Roon, do you still run into issues?
This poses a larger question : how many tracks do you have under ‘Various Artists’?
I’ll be on standby for your reply. Thanks! 
What best describes your playback issue?
· Other
Is there a specific error message you see? If so, please select from the following options:
· "Audio file loading slowly"
Please try to reboot your Roon Server and check to see if this helps.
· Rebooting my Server had no effect, the issue remains
Please try to reboot and unplug/replug in your affected audio device and check to see if this helps.
· Rebooting and unplugging/replugging my audio device, the issue remains
Please open your Roon Remote and select the "System Output" Zone and try to play to it. Do you encounter any playback errors with this Zone?
· Playback *errors for both* my other zone and when I play to System Output as well
Please try fully rebooting your network equipment
· No, I'm still having trouble
An issue with playback on System Output and another zone often indicates a network security problem. *Check your firewall(s)* to ensure that *Roon*, *RoonServer *and *RAATServer* are allowed to properly communicate
· I'm still having problems / This isn't relevant to me
Does the issue happen with local library music, streaming service music, or both?
· Both local and streaming content are affected
Please try playing content of a lower sample rate (44.1kHz or 48kHz). Do you still have the same issue?
· No, lower sample rates are still affected
What is the model/manufacturer of the affected audio device(s) and the connection type?
· Intel NUC i5
Describe the issue
Extremely slow database performance
Describe your network setup
Wired Cat5e, Fortigate 60F, Ruckus R550
Hi @benjamin, it seems to be the same problem as before. Back then there was one track that caused the issue.
After removing the track everything worked fine again. Can you do a DB scan?
I’m using a Ziggo (cable provider, 700/70 Mbit) modem which is in bridge mode. My Fortigate firewall handles all internal traffic. My Intel NUC (Rock) is connected with Cat5e ethernet and streams to my B&O Harmony TV (Google Cast) which is also connected with Cat5e. No WiFi connections.
I’m only using my local database which contains about 40.000 WAV tracks.
Regards,
Alexander
Hi @Alexander_van_der_He,
Thanks for writing in! There are no corrupted traces in your Roon Server logs, but a large amount of network-related errors.
I’d take a look at simplifying your network, and getting a basic ethernet from your Roon Server directly to your router, and bypass any other network gear / firewalls.
Once you have a simple setup working, I’d re-add each piece of gear you have to test out where the throttling may be occurring.