Roon does not recognize Kii Three audio setup after Mac starts (ref#XGNA2U)

Support
1

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· Since the penultimate update (the one that dropped support for older macOS) Roon is unable to find my audio setup (Kii Three) after the Mac starts. I have to physically disconnect the cables to the Kii Control and then it is recognised again. My Mac is a MacMini running Sonoma 14.8.5.

Tell us about your home network

· Ethernet

2

Hello @Luke23

Thank you for reaching Roon support.

I think the next step here is to enable some diagnostics on your account so our technical staff can get some more insight into what’s going on here.

However, before I enable this feature, I’d like to ask for your help ensuring we gather the right information.

First, can you please reproduce the issue once more and note the time at which the error occurs. Then respond here with that time, and I’ll make sure we review the diagnostics related to that timestamp.

3

Hi, this morning at 09:22 (Thursday 4 June, German time) it failed to identify our Kii Three speakers.

4

Hello @Luke23

Thank you for your message. Can you please use the directions found here and send over a set of logs to our File Uploader? Once logs have been uploaded, please let us know so that we can check the server for your files, thanks!