Roon does not start after clicking on Roon icon

Thanh_Phong_Nguyen · July 21, 2020, 3:47am

Dear support:

Please help with this.

Thanks,

Phong Nguyen.

Thanh_Phong_Nguyen · July 21, 2020, 5:32pm

Hello Nuwriy:

How are you doing with the logs?

Kind regards,

Phong Nguyen.

nuwriy · July 22, 2020, 7:19pm

Hello @Thanh_Phong_Nguyen, and thanks for your patience while our team investigates your issue. Your information and logs have been sent to the QA team for further analysis. Once they’ve had a chance to investigate I’ll be sure to let you know the results!

Thanh_Phong_Nguyen · July 27, 2020, 4:22pm

Hello Nuwriy:

I would like to follow up with you on this issue. Can you let me know the status please?

Kind regards,

Phong Nguyen.

Thanh_Phong_Nguyen · July 28, 2020, 2:18pm

Dear Roon @support:

Is there any update on this issue?

Kind regards,

Phong Nguyen.

nuwriy · July 29, 2020, 9:45pm

Hello @Thanh_Phong_Nguyen,

Please accept our apologies for the delay here! I took a look at our internal tracker today, and I can see that your ticket is still in our review queue. A member of our QA team should be reviewing this soon and providing feedback.

I’ve requested an update from the team and upped the priority in our tracker so I should be able to get back to you soon with an update. Thanks in advance for your patience!

Thanh_Phong_Nguyen · August 3, 2020, 2:12pm

Dear @Support:

Is there any update on my issue here?

Thanks and best regards,

Phong Nguyen.

nuwriy · August 3, 2020, 2:59pm

Hello @Thanh_Phong_Nguyen, our QA team took a look at the report we submitted and made a few suggestions which I will send you via PM now.

system · August 3, 2021, 2:59pm

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