Roon fails to auto-play next track from playlists or albums (ref#QHTKBV)

[Sandeep_Bhatia]

What best describes your playback issue?

· Music stops playing unexpectedly

What type of Zone is affected by this problem?

· *Network Zones* are affected.

Is the affected network Zone connected with Ethernet or WiFi?

· Ethernet

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Only streaming* music is affected.

Please select the streaming service(s) with which you're encountering playback problems.

· Qobuz

Have you tried logging out and back in again to your streaming service in Roon Settings?

· Logging out and back in had no impact, the issue remains

What are the make and model of the affected audio device(s) and the connection type?

· Beosound Theatre - which is set up in Roon as a CC endpoint. Has always worked fine, playing music from Roon to the BST this way, but the issue has now been persistent for the last few months.

Describe the issue

Albums / playlists stop playing at the end of one track, and Roon fails to progress to the next track. I can physically hit "next" and the subsequent track will play. This has been going on for a few months - and I have tried Restarting the Nucleus server, and logging out / in to Qobuz. The speaker / endpoints used are hard wired for network connection.

Describe your network setup

Speaker / endpoints hardwired for network connection - router feeds a network switch (simple one), from which endpoint speakers get their hard wired network.

[noris]

Hello @Sandeep_Bhatia ,

Thanks for reaching out with your report.

@Sandeep_Bhatia

Albums / playlists stop playing at the end of one track, and Roon fails to progress to the next track.

Can you please confirm the exact local time + date + track when this issue next occurs? This will allow us to enable diagnostics to see if logs contain further clues. Does the issue only happen when there is a track with a different sample rate than the previous one? If you upsample everything to Max PCM rate or something similar using Roon’s DSP engine (MUSE), does the issue still occur? Also, please note that we have limited staff availability for the holiday period, thanks in advance for your patience until we are able to review your case again.

[Phil_Roberts]

I am facing the same issue. Playlists on Qobuz do not progress to the next track. End point is chromecast to Beolab speakers. Used to be fine but noticed problem over last month or two