Roon fails to launch on Windows 11 PC after 5/4 update (ref#Q4JHUK)

Support
1

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· After updating Roon on 5/4, my Windows 11 PC is unable to launch the program.

Restarting the computer and reinstalling the software have not resolved the issue.

In Task Manager, I can see the process appears as stopped, and then it disappears from the list.

NET Framework 4.8 is already installed, and the firewall has been configured to allo.

Tell us about your home network

· Connected using the Wi-Fi function provided by the fiber-optic router supplied by the telecom provider.

3

Faulting application name: Roon.exe, version: 2.66.1658.0, time stamp: 0x69e20000
Faulting module name: coreclr.dll, version: 10.0.726.21808, time stamp: 0x69e279e8
Exception code: 0x80131506
Fault offset 0x000000000000b92ee
Faulting process id: 0x43d4
Faulting application start time: 0x01dcdef3646448e2
Faulting application path: C:\Users\litzt\AppData\Local\Roon\Application\Roon.exe
Faulting module path: C:\Users\litzt\AppData\Local\Roon\Application\206601658\coreclr.dll
Report ID: c185233c-c614-4790-a84c-ac21590f8621
Faulting package full name:
Faulting package-relative application ID:

Faulting application name: RoonServer.exe, version: 2.66.1658.0, timestamp: 0x69e20000
Faulting module name: coreclr.dll, version: 10.0.726.21808, timestamp: 0x69e279e8
Exception code: 0x80131506
Fault offset: 0x00000000000b92ee
Faulting process id: 0x3130
Faulting application start time: 0x01dcdef35c78012c
Faulting application path: C:\Users\litzt\AppData\Local\RoonServer\Application\RoonServer.exe
Faulting module path: C:\Users\litzt\AppData\Local\RoonServer\Application\206601658\coreclr.dll
Report ID: 918bae47-9057-4876-b7e4-dd25a4c67ea6
Faulting package full name:
Faulting package-relative application ID:

4

Hi @I_TING_li,

Welcome to the forum and thank you for posting the crash details. The faulting module here points to coreclr.dll, which is tied to the .NET runtime.

Please make sure you have the latest .NET 10 runtime installed. At the time of writing, the current package you need is listed under .NET Runtime 10.0.7.

5

The Roon software can now be launched after updating from Windows 11 21H2 to Windows 11 23H2.