Core Machine (Operating system/System info/Roon build number)
W10 laptop i5-3220M CPU @2.6 GHz
8.00 GB RAM
Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
Synology DS115 NAS 3TB WA Red
Zyxcel AMG1302 Router
Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
Cambridge Audio 851N Roon Ready streamer connected by ethernet
Description Of Issue
Roon regularly fails to load on laptop. Last 3 Days it has not loaded at all whether wifi or ethernet,
Have tried with no browser running and no other apps running
When you say Roon isn’t loading, what happens? Do you receive an error? Have you tried rebooting?
Yes I have tried rebooting, I have tried rebooting and not opening any browsers, wating 5 minutes then trying to load Roon (Artwork also fails to load)
@dylan Worked yesterday, logged in second go and stable all day.
Today Roon failed to load.
Tried at least 10 times, laptop connected by ethernet,
Task manager showing 1% of CPU activity and 20% of memory being used when I start Roon.
Free trial ending soon, doubt very much that I will be signing up
Would you kindly use the directions found here and send us over a set of logs using a shared Dropbox link? We’ll take a look at what’s going on here.
Dropbox link sent.
Thank you for looking at this
I replied to your email and it bounced.
Do you want me to post the dropbox link here?
Yes, can you please share a link here? If you don’t want to post the link publicly you can share it in a Private Message here on the site as well.
@dylan I have sent the link via PM
@dylan More info sent by PM a couple of days ago
Link to event logs sent by PM
Not had a response for 14 days
Still have the same problem
Have you added roon to the Windows firewall.
Have you got the latest graphics driver on the laptop, not the windows update version but from the manufacturer.
Thanks for your post.
Roon was already added to the firewall but I checked the graphics driver,
As you suggested Windows said it was the latest one but when I checked on the Intel site there was an update.
I have installed the update and it seems to have solved the problem!
I have closed Roon and restarted 5 times now and it has worked every time.
Going to check over the next few days that this is now stable but thank you so much for your suggestion.
It does make me wonder why Roon support didn’t check this first before having me send event logs etc.
Many thanks once again
They have hundreds of tickets to look after. I only reply to the ones I might be able to help
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