Roon fails to open on Mac desktop, inaccessible on iPad (ref#VNKTNC)

Support
1

What is the operating system of your Roon Server host machine?

· MacOS

What kind of device are you using to perform the login?

· Mac

Where are you trying to login?

· I can't log into Roon

Have you been redirected to [https://account.roon.app](https://account.roon.app) (the Roon login page) in your browser?

· No

Please try to restart your Roon Server by closing the Roon Server app in the taskbar (MacOS), task manager (Windows) or rebooting your Roon Server machine.

· No, the issue remains the same

Are you still facing the issue on the different device

· No, the issue remains the same

Record the timestamp

· Roon will not open on my Mac desktop, have tried several times this morning as well, 1:50PM Central daylight savings time

Describe the issue

Roon will not open on my Mac desktop, and of course I then cannot acces on my IPad

Describe your network setup

My wi fi connection via an ethernet home network, tip link router

2

Hi @alanferris45,

Thanks for the details about Roon not opening on your Mac desktop.

The diagnostics show that you are on a fairly outdated version of Roon, so the next step is to update by installing the latest version from our Downloads page.

Let us know how that goes.

3

I executed the download and it will not open either.

5

Hi @alanferris45,

What is the MacOS version of the Mac you’re currently using? Is it the same computer on which you’d previously installed Roon?

Just to confirm, the download package won’t unpack at all, or you’re not able to open Roon after installing?

If you’re using MacOS 15.0-26.0, double-check that you’ve provided Roon with local network permissions in your System Settings under Privacy & Security.

Do you have a Backup of your Roon database? If so, try navigating to your Database Location and deleting the RoonServer folder itself.

Please share any screenshots here that might show what you’re encountering. We’ll watch for your response and proceed from there.

6

Able to download Roon but will not open. Mac version is Mac OS Sonoma 14.6.1 Thanks, Alan

7

Hellop @alanferris45

Our diagnostics still show Roon 2.53, build 1544, on your iMac, so the new version has not actually replaced the old one. That is why nothing changed.

Please do it in this order:

  1. Quit Roon and Roon Server from the menu bar at the top of the screen.
  2. Open your Applications folder, drag Roon to the Trash, and empty the Trash.
  3. Download a fresh copy from
    Download Roon - Mac, Windows, iOS & Android Apps | Free Download
  4. Open the downloaded file and drag Roon into your Applications folder.
  5. Eject the installer window, then open Roon from Applications, not from the installer window.

Step 5 matters more than it looks. Opening Roon straight from the installer window rather than from Applications is a common reason it will not start.

Your library and settings live separately and are not affected by any of this.

8

Hey @alanferris45,

Following up on our last exchange, were you able to remove the old Roon app, install a fresh copy from the downloads page, and then launch it from Applications rather than the installer window? If it still opens from the installer window or refuses to start, that would explain why the new version never replaced the old one, so please let us know what you are seeing and we can go from there.

Please note, if we don’t hear back from you this thread may close automatically soon. If the thread auto-closes and you need further assistance, please submit a reopen support request via the technical support help form below and specify that the issue should be reopened. Thank you.