Roon fails to play di.fm internet radio after several years of consistent performance (ref#7FSU1X)

What best describes your playback issue?

· Music stops playing unexpectedly

What type of Zone is affected by this problem?

· *All of my Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Only streaming* music is affected.

Please select the streaming service(s) with which you're encountering playback problems.

· Live Radio

Streaming errors can sometimes stem from DNS failures. Have you tried changing the assigned DNS server in your router settings?

· I reassigned the DNS server and I'm still having problems

What are the make and model of the affected audio device(s) and the connection type?

· RoPieee 2024.08 (1713) [STABLE]

Describe the issue

A few weeks ago, my Roon system lost the ability to play di.fm internet radio. Playback starts but stops after 15-30 seconds. The same URL works perfectly on my Onkyo and Yamaha receivers.

Roon Server Version: 2.0 (Build 1455)
Internet Radio Format: MP3 at 320kbps
The system had been working fine for several years without issues. Could you please advise on a solution?

Describe your network setup

Hardware players are working ok on the same network. Only Roon is affected.

We do not know what changed with the stream (format). Maybe you should/could inquire by the radio station if/what has changed? As the stream fails for you after seconds, the following might be true for that station too:

1 Like

Hi @Alexander_Baiko,

Thanks for writing in! As a first step, could you please remove the station and manually re-add the station, and test if the issue still occurs?

From a recent Roon Server diagnostic report, we’re seeing an unexpected end-of-file or total drop in data sent from the transport stream.

After it strips connection it then fails authentication when attempting to establish an HTTP request.

Does this happen no matter the remote device you use? If you’re using a Mac, what happens if you temporarily disable the mac firewall during playback. Does the same issue occur?

We’ll be on standby for your results :+1:

I reached out to the station and the answer was “nothing has changed on their side”. I tend to believe it since two hardware players, Onkyo and Yamaha receivers are still able to play the stream just fine. Roon is highly problematic since a few weeks ago.

I don’t see an option to delete the station. Editing the Stream URL is not working for me. I’m greeted with this error even when I’m pasting the same URL that is currently in:


This happens on every remote that I tried.
Firewall is not activated.
And Onkyo receiver is happily playing the stream.

Hi @Alexander_Baiko ,

It looks like you had another URL associated with this station according to logs, I will send you the link via private message as it looks like it might be tied to your di.fm account. Does the issue only happen when using your NAS? If you try to temporarily use one of your other PCs as the server, does the link play properly then?

The music library is on NAS and has been for years at this point. The issue started to manifest itself just a few weeks ago. DI said nothing has changed on their side. The receivers are playing just fine right now. Roon is not happy though.

Hey @Alexander_Baiko,

It’s unclear if you’ve tried any of the suggested troubleshooting steps above. Please test out:

  1. updating the ffmpeg codec file on your NAS
  2. temporarily setting up a Roon Server on your Mac an attempting to play the station from this instance of Roon.
  3. Adding the updated radio links you’ve shared in the PM as a new live station under “My Live Radio”

How are these devices connected to your router, vs your NAS? Can you set them up in parallel connection?

Thanks!

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