Roon hangs on launch with logo on Windows PC (ref#GRCOUH)

What’s happening?

· Something else

How can we help?

· None of the above

Other options

· My Roon software won't start up

Describe the issue

Roon won't launch on my Windows PC. It just hangs on a blank page with just the Roon logo showing.

Describe your network setup

Router Asus XT8.

Hello @mark2,

Thanks for the report and for the event viewer logs, though unfortunately, those logs are inconclusive. Can you please use these instructions to access your Roon + RoonServer logs and upload a set to the below link and let us know once uploaded? Thanks!

https://workdrive.zohoexternal.com/collection/8i5239cc05950ac07456889838d9319545a82/external