Roon has trouble to verify my connection with Roon Company

[Johnson_Chong]

Hi my friends,

I got a message from my Roon remote app, “Roon is having trouble verifying your connection with our servers, so metadata improvement has been paused……”

I have checked all connections of my system, all with well connected. My Roon version is 2.0 too. I also tried rebooting Roon many times. But problem is still there.

What’s happening? Please help, thank you very much!

[Geoff_Coupe]

Please give full details of your setup, in particular the details of your Roon Core and your network hardware and configuration. Thank you.

[Mike_O_Neill]

Try rebooting your network first then reboot your core

The message is normally because you log on didn’t connect to the Roon cloud

[Johnson_Chong]

Done, thanks for the advice !!

[benjamin]

Hey @Johnson_Chong,

Thanks for your patience! I wanted to check in on this thread to see if you were still having issues?

Let me know, thanks!

[Johnson_Chong]

Hi,
Thank you so much! Every thing is all right in this moment.
Best regards