Roon homepage and daily mixes loading slowly or not at all (ref#43CSSR)

Support
1

What app are you having the slowness issue with?

· Roon

What kind of performance/speed issue are you experiencing?

· The app takes a long time to respond to commands

Please try to reboot your Roon Server

· No, the issue is still the same even immediately after a reboot

Please try to reboot your networking gear (Router/Switches/etc.)

· No, the issue is still the same even after a reboot

Is there any change in behavior if you try to navigate to Roon Settings -> Library and set both Background and On-Demand Audio Analysis to Throttled or Off?

· No, the issue is still the same

Does the issue happen on multiple Roon Remotes (controllers) or just one?

· Issue happens on multiple remotes

Router Domain Name System (DNS) change

· I don't know how to do this

What is the operating system of your Roon Server host machine?

· Nucleus

Which model Nucleus do you have?

· Nucleus+ Rev B

Timestamp of issue occurrences

· 02/13/26. 4:01pm

Describe the issue

Roon homepage after new music loads slowly or not at all. Daily mixes are not loading at all.

Describe your network setup

Wired,

2 Likes
2

Hey @scott_brayton,

Thanks for writing in and sharing your report! The good news here is that our team is actively investigating what might be going on behind the scenes.

In the meantime, if you could please safely stop Roon Server and then reboot both your server machine and Roon remotes, let me know if that changes any behavior.

Thank you! :folded_hands:

3

Benjamin, I’ve done that numerous times over the past few days. No change. I installed the software package that came today and still no change. Also numerous people on the Roon forum and on the Facebook Roon Fanatics page report the same problem. Music plays well but I have noticed that recently when I ask Roon to play music and maybe add an album, it will give me a message that Qobuz or content is loading slowly. I have a small library and mostly use Qobuz with a few DSD albums.

Scott R. Brayton

4

Hi @scott_brayton,

Thanks for the reply! As mentioned above, our team is aware of the issue and are currently working on a fix.

Thanks for your ongoing patience in the meantime :+1:

5

Saturday morning. It now appears that along with Roon daily mixes New Releases is not loading either. Roon radio seems to be affected as well. Qobuzis my streaming sevice.

6
1 Like
7

Feb,15th. Everything seems to be loading, but still slowly. My iPad seems to loose my core from time to time. Playlist stops playing randomly and shows nothing playing.

8

I doubt that this has anything to do with the cloud issues, probably something that you should look into separately. → Support → Get Help

9

I disagree. I’ve had nothing but problems since the last now 2 updates. Just started to play a daily mix on random and it played 1 track and stopped playing. I’ve never had problems like this before. Strong wifi and wired network.

10

Homepage still won’t completely load. Cleared image cache, restarted Roon server, rebooted system. All apps updated. I think that the homepage trying to load in the background is affecting playback.

11

Nothing below Roon mixes will load. I just have the loading logo symbol.

12

I said that local core connection problems are probably unrelated to the current cloud problems. That’s not the same as the last two updates. The cloud problems started a few days ago, so if your problems started two updates ago, they probably preceded the current cloud problems.

Whatever I think and whether you agree or not, the best course of action is still to open a support case to actually figure out what’s wrong.

13

Feb 15th 10:00 EST. Homepage is opening in a timely matter.