Roon interface volume plus and minus buttons (+/-) sometimes get stuck [Fixed with Build 1364/1365)

Support
26

Quick breakdown of setup first.

Core is ROCK on a NUC
Remote in question is an android phone running 13.
Roon Builds are up to date as of today and I’m on 2.0 not 1.8

Not sure how to enable logging on android for remote.

I can reproduce it on four different zones:

  1. Meridian MS600
  2. DietPi
  3. Chromecast Speaker
  4. Windows Laptop as endpoint

Haven’t been able to reproduce when using Windows PC as Remote or test any other android/ios remotes.

The problem arises when inputting multiple volume commands. In quick succession, best reproduced by tapping + and - alternately varying speeds. Normally will show within 30s.

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27

I experienced the same problem a few days ago & was unable to break the maximum volume cycle (after reducing the volume & closing the control “frame” the volume immediately went back to Maximum) on my iPad 12.9 (3rd generation).
I can’t reproduce it at the moment but will capture logs if the problem reoccurs.

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31

It only started happening after a roon software update.

Happened to me the other day, full power into 105 dB horns could have caused some very serious and expensive damage.

I don’t normally use iPhones or iPads with roon because of that issue but forgot as I was using the iPad to setup a new amp.

Really annoying that it’s been ongoing for over a year.

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33

Hey @AMT,

Thanks so much for taking the time to write in, and my sincerest apologies for the sudden increase in volume! This is an issue we’re actively investigating.

If possible, are you able to share a timestamp (date, time) of when the issue occurred? With that, please use the directions found here and send over a set of logs to our File Uploader so we can take a closer look into what might be going on at the time of the volume spike.

In the meantime, we do have a short-term workaround that sets up automation to avoid any additional issues while we work on a fix:

This involves downloading the ‘Shortcuts’ app from the app store.

After downloading this app, follow the steps below:

  1. Locate and open the Shortcuts app.
  2. If you don’t see an Automation choice, but you do see < Shortcuts at the top of the screen, click it.
  3. Click Automation.
  4. Click Create Personal Automation.
  5. Scroll down the New Automation screen until you find App, and click it.
  6. Click Choose, next to App.
  7. Find and select Roon.
  8. Click Done at the top.
  9. Select the radio button for Is Closed.
  10. Deselect the radio button for Is Opened.
  11. Click Next at the top.
  12. Click Add Action.
  13. In the search bar, type: Volume.
  14. Select Set Volume.
  15. Adjust Set volume to to the appropriate %.
  16. Optionally turn off Ask Before Running.
  17. Click Done at top.

Please let me know if this workaround is functional for you while we continue to deep dive this issue :+1:

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35

Thank you for the info @AMT!

As a follow-up, I also see you have an Android 12 as well as a iPad set up as remotes. Do you ever see this issue happen on either of those devices or is it only your iPhone?

37

I also have this issue, Roon 2.0 (1127) on iOS 16.0.2, iPhone 13 Pro, Roon Core 2.0 (1128).
This has started happening since I updated to 2.0 last week. I also updated iOS 15 → 16 last week, so that could also be a factor.

I managed to wake my baby a few times blasting out audio at 100% volume before realising what was happening!

@ChrisRoon are we talking about the same issue? This is concerning the volume level on the iOS device itself rather than the roon devices it is being used to control. I assume you don’t have 105dB horns plugged directly into your phone :-)

39

Hey @AMT and @glob,

My apologies for the delay here, there is progress being made but we’re still very much investigating the potential root cause of this issue.

A few follow-up questions for you:

  1. What are the specific steps you take to reproduce this issue?
  2. Does this happen on all of your remote devices (@AMT we know it’s only happening in iOS for you)?
  3. Do you have airplay enabled at all when this issue occurs?
  4. Does this affect specific endpoints? Does the same issue happen when only playing to your system output?

It would be helpful to the team if we could get an updated set of logs from the affected mobile devices as well:

Thanks @glob and @AMT :pray:

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41

  1. I open the Roon app, browse through a couple of screens, then it sets the volume on my iPhone to 100%, occasionally it will keep setting the volume to 0% too.
    Sometimes it only happens after I’ve been using the app for a little while, other times it happens immediately on opening.
    Using the volume buttons on the phone will usually trigger it.

  2. I’ve just tested on my iPad, same build of roon, but iOS 15.6.1 and it is happening there too. Although that only seems to be setting volume to 0%

  3. I have a couple of airplay devices on the network, but I don’t have them enabled in Roon.

  4. I enabled local iPhone output to test this. It seems to happen regardless of which endpoint is selected.

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42

I faced this problem in the past and it was fixed through an iOS app update. This problem has resurfaced with the recent 2.0 upgrade. It happens very frequently.

43

Hey @Ivan_Guoh,

Thanks for letting me know! A few follow-up questions for you:

  1. What are the specific steps you take to reproduce this issue?
  2. Does this happen on all of your remote devices?
  3. Do you have airplay enabled at all when this issue occurs?
  4. Does this affect specific endpoints? Does the same issue happen when only playing to your system output?

It would be helpful to the team if we could get an updated set of logs from the affected mobile devices as well:

  • First toggle “Save logs to Files on next startup” from your iOS Settings for the Roon App.
  • Reproduce the issue.
  • Access your Files App on the phone and upload the log file here.

I would also recommend setting up volume limiting in the meantime, while we get to the bottom of this issue:

44

Hi everyone,

As we continue to dig into this volume issue further, we are seeing two distinct differences in issues.

  1. The issue highlighted on this thread: the volume will immediately jump to 100% on its own.
  2. The volume will slowly increase incrementally 1% by 1%.

With that, we have two additional questions we’re asking:

  1. Are you experiencing the first recognized issue where you’re seeing a sudden jump, or is it the second issue, where you see a gradual increase in volume?
  2. Did the behavior occur after switching between another app and Roon or were you using Roon for a while (over 30s) and the issue just started to occur?

We will start to split threads depending on which of the two errors your experiencing for better tracking :+1:

As a temporary workaround, for now, we highly suggest setting volume limits:

45

Hi @benjamin in my case it’s a sudden jump.

This may be relevant (feel free to ignore) but, I often set the volume of my iPad and a couple of seconds after i remove my finger from the control slider the volume count decreases by 1, strange….

(I may be venturing into other territory here but this link refers to another Max volume problem but it’s probably unrelated:- Max Vol

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46

Thanks Benjamin. I have just uploaded my logs to the indicated workdrive.zohoexternal file uploader.

The dreadful issue turned up twice last week. Can’t remember if it was Sunday or Monday, but I remember the local French time (16h17) and the day after again (7h55 or 7h58, not as precise, sorry).

One thing I noticed, is that it only happens when I use my Samsung Note 8 smartphone as a remote. It doesn’t occur with my wife’s old Huamei or more recent Samsung smartphone nor any of our personal windows computers as remotes. I run Roon on a Nucleus.

It may not help saying that such a potentially expensive Hi-Fi damaging issue should never ever occur, but it’s so shocking that I mention it anyway. That’s probably how anyone who’s experienced it feels.

If anyone knows of a better and safer than Roon system, please suggest, as we also get start & stop horrid pops on my digital signal fed monitors, and the alarm clock extension doesn’t show up in the extension list after using it for a week. Poor Roon experience here. I don’t care how much Roon life subscription, Nucleus and home network with 5 Rpis costed in the first place. If anything works safer and better, I’ll have it! Many thanks in advance for any help.

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47

I suffered the “pops” and resolved it by adjusting the “resync delay,” that might be worth checking out…

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48

Thanks for the hint. Have found the setting and will be trying increasing values. Very many thanks for your kind help!

49

I found that 500mS was sufficient for my needs but the resultant effect is pretty much immediate.

Good luck :crossed_fingers:t3:

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50

Testing 100ms which seem fine so far. Thank you so much dear PixelPopper!

If the dreadful 100% volume is just as simple to sort out, I promise to apologise, pest no more about Roon, and praise Roon community.

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51

I suspect this will be more difficult to resolve, it’s been around for a long time and I’m starting to think there’s a general (but elusive) bug. This problem occurs in many different equipment types & combinations, this is pure speculation on my part of course but a resolution would be most welcome.

52

It has been around since I started with Roon in 2019 in some form. Happened twice during my trial period and at least once since then immediately following an upgrade.

It does appear to be an elusive bug. Isn’t that what prompted Roon to add the volume limiter option to each zone?

53

Hey @MBI,

Thank you for providing the info and the log set! This will be extremely helpful for our team to investigate further. And thank you @PixelPopper for the handy tip on the resync delay :pray:

We don’t yet have a clear cause behind this issue, but we’re dedicating the proper time and attention to it in hopes to find and release a solution as soon as possible.

In the meantime, there is a short-term workaround that involves a 3rd party automation app built for Androids. This is a less-than-ideal position to be in, but I believe it to be a safe option just for the time being.

Here is a helpful video walkthrough of setting up volume automation on your mobile device (compared to the videos specific steps on setting up a volume increase automation to help give you some ease of mind until we get a solution out to you : Control Android Volume Levels on a Per App Basis with MacroDroid - YouTube

With this walkthrough, you’ll of course want to set up a volume-lowering automation. The app being used is MacroDroid - https://play.google.com/store/apps/de…

Let me know your thoughts on this, and if it helps in the meantime :+1:

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