Roon interruptions during 192 kHz streaming (ref#T9NAK9)

Support
1

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· Roon interruptions on 192 kHz streaming

Tell us about your home network

· BT SMART HUB2, full fibre 900, Dlink, Nucleus, linn streamers, all hardwired with Cat 6 to router

2

Hey @Wesley_Tinney,

We’d be happy to take a closer look, please reproduce the issue and share the specific track name the next time you hit a failure. From there, we’ll enable diagnostics and take a closer look.

Thank you! :folded_hands:

3

Hi Benjamin,

I have repeated the failure just now and played the whole track.

The track is Nature Boy ( 6 minutes 17 seconds) from the album Blue Moods by Miles Davis streamed at 24 bit 192 kHz, FLAC.

The streaming stops approximately every 3 seconds and restarts at the same point about 3 to 4 seconds later.

Streaming began around 23:40 local time.

I have played this a,bum in the same format using a Linn streaming app and the album plays without interruptions.

Thank you for your prompt attention to my request,

Wesley Tinney

4

CORRECTION:

Streaming began at approximately 22:40 ot 23:40.

5

I would also point out that when the issue did arise a few days ago I rebooted the system and the 192 stream played without interruptions but the issue then recurred a day later.

6

Hi @Wesley_Tinney,

Thanks for the timestamps! Right away, we can see repeated poor connection traces:

Warn: FTMSI-B-OE qo/9153F132: poor connection kbps:4178.0 (min:4329.0)

If you could, please, simplify your network setup, and get a direct ethernet connection from your server to your router, as well as your Linn device, then reboot everything and see if you’re able to reproduce the issue.

Thank you!

7

Hi Benjamin,

I am surprised at the warning message regarding poor connection.

All of my devices throughout the home are hardwired back to the router using Cat 6 cables.

Is there another possible reason for the poor connection sign.

I wonder if I should reproduce the stream at 192 again at a different time of day so that another diagnostic can be carried out?

8

Hello @Wesley_Tinney ,

It is possible that the issue could be due to ISP default DNS servers. We have seen users have a better experience in the past if they change their Router’s DNS servers from the ISP provided ones to Cloudflare DNS, Quad9 or Google DNS. Can you please give this a try and let me know if it helps?

9

We’re going to allow this thread to close out due to inactivity, but you can reactivate the conversation by simply submitting a new tech support request here. Our team will merge topic threads accordingly. Thank you!