I’ll try to record it when it reoccurs. Since the log was enabled I haven’t yet encountered any issues. Even the trick of bring it to foreground via the dock works fine. Before that it was crashing 9 out of 10 times.
Well, I think the ios may also have updated during this time so not sure if that’s related. I’ll keep watching it and let you know in case the issue returns. Thanks!
The app hangs just now (Around 3pm GMT+8). After a few retries it seems to have restarted itself and resume working. I stopped the app a few minutes afterwards so please see if a log was submitted. Thanks.
Thanks for letting me know the timestamp. It looks like the previous log request timed out so I have submitted another request. No need to reproduce the issue, but please open the Roon app when you have a chance and let me know so I can check if the logs are delivered this time around.
Okay, it just re-occurred. When switching back to the app via the Dock, the app’s screen is all white. I then selected Albums and no album was displayed, instead it says “Try removing focus filter” or something like that.
I then clicked on the Focus icon and it crashed. Hope the log was delivered so that you can look into it.
Thanks for the update. Is the log configure not persistent?
It’s very difficult to record the error as it only occurs sparingly now. At the time I raised the issue, it was completely repeatable but now it is random with low probability. Well, at least it works much more reliably now.
I can confirm that the logs made it through this time around, last time they timed out (requests automatically time out if not delivered) and I’m seeing an interesting trace here, let me run this by QA. I have a few questions so that I can properly fill out the report for them:
What model is your Core and iPad?
What is your network setup like? Please list model/manufacturer of networking gear
It doesn’t look like your Core is communicating with our diagnostics servers at this time, so please try rebooting it and I can check to see if there’s a report delivered.