This is a general problem with the Roon ios App for iPad.
The app runs fine as long as it is the foreground running app in the ipad. If I switch to another app while Roon runs in the background and then later bring the Roon app back to foreground, the app may hang, crash, or failed to update the UI.
To fix it I have to kill the app and then restart it. Interestingly, restarting it from the Dock often fails with the app crashing immediately. Have to start it from the desktop icon.
This has been the case for quite a bit of time, probably over 6 months despite several updates to the Roon software as well as ios. My ipad has the latest ios version and the issue occurs both when I use it as a remote and as an end-point.
Appreciate if this can be fixed as it can be quite annoying to have to restart the app all the time.
It happened just now, at around 11:55am GMT+8. I was using the Roon app about 15 mins earlier and then stopped playback, put it into background. When I came back and click the app in the docker it crashed.
Please see if you can identify what happened. Thanks
Do you have another email that is registered to your Roon account?
I can’t seem to locate any Cores associated with the account from the email you’re posting from.
Can you please click my name -> message and let me know the email address you’re using on Roon?
Thanks!
Thanks for the info, I was able to locate the iPad under the @Jack_Lee2 account and I have enabled diagnostics mode for it.
Diagnostics mode automatically uploads a log-set from your iPad next time the Roon app is running on it.
Can I please ask that you open the Roon app on your iPad once more, use it for a few min and let me know here once you have done so? I can then check to see if the iPad report has been delivered.
I just did what you asked. Please see if the log was delivered.
Interestingly, the app didn’t crash this time, even after running in the background before restoring to foreground via the dock app icon. Perhaps enabling diagnostic mode cured the problem …
Thanks for letting me know, I can confirm that the iPad log was received.
I took a look through it and I’m not noticing any crashes on June 5th/11:55AM or the whereabouts.
I don’t believe diagnostics have any relation to the crashing behavior, all diagnostics mode does it upload a log set to our servers for analysis.
If the behavior occurs again, can you please record a short video of it?
I’ll try to record it when it reoccurs. Since the log was enabled I haven’t yet encountered any issues. Even the trick of bring it to foreground via the dock works fine. Before that it was crashing 9 out of 10 times.
Well, I think the ios may also have updated during this time so not sure if that’s related. I’ll keep watching it and let you know in case the issue returns. Thanks!
The app hangs just now (Around 3pm GMT+8). After a few retries it seems to have restarted itself and resume working. I stopped the app a few minutes afterwards so please see if a log was submitted. Thanks.
Thanks for letting me know the timestamp. It looks like the previous log request timed out so I have submitted another request. No need to reproduce the issue, but please open the Roon app when you have a chance and let me know so I can check if the logs are delivered this time around.
Thanks for the ping, I can confirm that the logs have been delivered, although unfortunately it doesn’t look like there is much information in them regarding the issue.
We recently released a new build of Roon this week, can you confirm if the new build also displays the same behavior as before?
Okay, it just re-occurred. When switching back to the app via the Dock, the app’s screen is all white. I then selected Albums and no album was displayed, instead it says “Try removing focus filter” or something like that.
I then clicked on the Focus icon and it crashed. Hope the log was delivered so that you can look into it.