This is a general problem with the Roon ios App for iPad.
The app runs fine as long as it is the foreground running app in the ipad. If I switch to another app while Roon runs in the background and then later bring the Roon app back to foreground, the app may hang, crash, or failed to update the UI.
To fix it I have to kill the app and then restart it. Interestingly, restarting it from the Dock often fails with the app crashing immediately. Have to start it from the desktop icon.
This has been the case for quite a bit of time, probably over 6 months despite several updates to the Roon software as well as ios. My ipad has the latest ios version and the issue occurs both when I use it as a remote and as an end-point.
Appreciate if this can be fixed as it can be quite annoying to have to restart the app all the time.
It happened just now, at around 11:55am GMT+8. I was using the Roon app about 15 mins earlier and then stopped playback, put it into background. When I came back and click the app in the docker it crashed.
Please see if you can identify what happened. Thanks
Do you have another email that is registered to your Roon account?
I can’t seem to locate any Cores associated with the account from the email you’re posting from.
Can you please click my name -> message and let me know the email address you’re using on Roon?
I’ll try to record it when it reoccurs. Since the log was enabled I haven’t yet encountered any issues. Even the trick of bring it to foreground via the dock works fine. Before that it was crashing 9 out of 10 times.
Well, I think the ios may also have updated during this time so not sure if that’s related. I’ll keep watching it and let you know in case the issue returns. Thanks!
The app hangs just now (Around 3pm GMT+8). After a few retries it seems to have restarted itself and resume working. I stopped the app a few minutes afterwards so please see if a log was submitted. Thanks.
Thanks for letting me know the timestamp. It looks like the previous log request timed out so I have submitted another request. No need to reproduce the issue, but please open the Roon app when you have a chance and let me know so I can check if the logs are delivered this time around.
Okay, it just re-occurred. When switching back to the app via the Dock, the app’s screen is all white. I then selected Albums and no album was displayed, instead it says “Try removing focus filter” or something like that.
I then clicked on the Focus icon and it crashed. Hope the log was delivered so that you can look into it.