Yet another example of why Roon, despite it’s allure, is the least reliable software product I have ever encountered. Now, after a ten hour work day, just trying to play music, I come home to find my system is down due to this upgrade as others have described, and rather than a fix, I am tasked with the obligation to follow these arcane instructions to upload a log file so they can fix it. Unbelievable. Files submitted. Sometimes I feel like I work for your company testing this. Meanwhile, I guess I will put on an LP - those always work. Very frustrated, this is not the first time by any means.
You have a very different experience from me and many others.
There are many on the forum happy to try and help but information on your set up and specifics would be a great way to help us and the folks at Roon help you.
1 Like
I’ve been a Roon subscriber for many may years across three different subscriptions and locations. You are mis-interpreting my reply - I love Roon. But frankly, I do not have the time nor the patience to constantly provide my own technical details and assistance (both limited in my free time and technical abilities) for the software to continue to fix it’s own problems. I’ve never had such a request from any other like product that I subscribe to. Netflix for example doesn’t consult me to help them resolve their own update issues. And meanwhile, my entire system - including even accessing my own hard-earned and saved locally collection - is dead in the water as you write to me.
Your frustration comes across loud and clear.
Respectfully, I don’t necessarily agree with your statements around the relative reliability of Roon vs. other software. We will see if the issue is common across multiple subscribers or whether there is a specific issue that can be addressed. Hopefully, it will be addressed promptly but I do think it’s not unreasonable to share specifics.
ROON is unusual, in my experience, as being able and willing to access specific user logs when an issue arises. I only wish the same was true of other software with which I have had issues.
Hopefully, your situation will be resolved.
Thank you Peter, and I will respectfully agree with our disagreement (lol!) and I can only speak to my own experience re Roon, ARC, etc. - the threads here on this forum are endless. Kidding and that aside, as much as I truly love Roon - and I really do love it, I am an early adopter, multiple subscriptions, many years, etc. - I just want it to WORK — I maintain my position as it being an enormously frustrating product to maintain - despite it’s attractions. Regardless of all of this, as we both have better things to do I am sure, I have stated previously that I’ve uploaded in this case my requested logs in attempt to resolve this issue. But once again, I must state - again, this is not a new experience - and I am presently dead in the water even playing my own music stored locally. I can’t say that about any other subscriptions I’ve had - perhaps your experience varies. Either way, I am a fan of Roon, but can’t help but voice my frustration - not only about this but numerous other prior similar experiences. Let’s agree to this - let’s see how they respond. I have just this evening given the requested information and yet as of this writing cannot play a single note. I hope my situation is resolved promptly as well - and meanwhile, still a fan, as are you - Respectfully - Rich
1 Like
Agree - this is a long standing affection for something we both care about!
Hope it gets resolved - it usually does!
I feel your pain and sympathise, but please think about what you have said quoted above. Most companies do not care in the least that their app update breaks something and the user is left without a working system until the next update or firmware release. Roon at least do usually get round to requesting further information so that they (and many forum users) can help. Would you rather they ignored you?
People also don’t do the things with Netflix that cause 99% of forum posts - run Netflix servers at home, connect to them by SMB, host a million Netflix episodes locally, upsample and DSP them, use complex focus criteria to unearth specific episodes, and all the other things Roon can do and Netflix can’t. And if users have poor DNS or don’t know how to choose and download the appropriate installer, no-one at Netflix cares. It’s a wholly unsuitable comparison 
2 Likes
I appreciate the replies and points acknowledged on my ham-fisted analogy. Regardless, we can all agree I think on our enjoyment of Roon and sometimes frustration with its quirks - surely there is ample proof of that on this forum. I’m hopeful my issue will be resolved soon (still is not) and I can get back to using the product. (By the way, I noticed that my initial post above which was a reply to an existing thread under Support about issues with this update was moved to a new thread under Feedback. I did not start this as a new thread, nor is the heading of this thread my creation.)
I’m not seeing your support report… can you point me to where you submitted the report?
Thank you for your reply. I uploaded it last night using my user ID via the instructions? I was doing it from my iPad so perhaps I missed something? If you do not have it, I will resubmit tonight when I get home. Please let me know.
I meant, where on the forum did you talk about the issue you are having?
I have zero insight into your problem and wanted to take a look. I checked your history, and I’m not seeing you reporting an issue – but I’m surely missing something, which is why I asked where you were talking about this
Thank you. I had responded to an existing thread about the update issues. Then, I separately uploaded my log in accordance with the instructions. Are you not seeing any of that? I can upload the log again later today if not.
Got it… it looks like you got moved here because your post is a complaint about general unreliability and did not include details about a specific issue. Reading it over, didn’t even understand it to be an issue about updates.
I looked at where your post was split out from. That thread’s original poster has resolved their issue by fixing their DNS settings.
You can look here:
If you can’t figure out the issue, I suggest you post in your own thread in Support so someone can look at your situation.
I will do so. Did you not get my system log that I uploaded?
Thanks - I just started a thread under support and uploaded my logs as per the instructions via the link.