Roon keep crashing after 11/14 roon update or windows update

Roon Core Machine

Intel NUC I711

Networking Gear & Setup Details

Unifi switch
no VPN

Connected Audio Devices


Number of Tracks in Library

10,000 tracks

Description of Issue

after update (roon or windows 11 22H2 something auto,today morning my roon keep crashing after reboot or restart,i send my log to help jamietanpopo
sorry about poor english
need help!

from .NET Runtime
應用程式: Roon.exe
Framework 版本: v4.0.30319
描述: 處理序已終止,因為有未處理的例外狀況。
例外狀況資訊: System.Runtime.InteropServices.SEHException
   於 Imagoo.JpegDecoder.decode_jpeg(IntPtr, Int32, Int32 ByRef, IntPtr, ProgressCB)
   於 Imagoo.JpegDecoder.Decode(Byte*, UInt32, ProgressCB, Int32, Int32, Int32, Int32 ByRef, System.Func`7<Int32,Int32,Int32,Int32,Int32,Boolean,IntPtr>)
   於 Imagoo.Bitmap.__DecodeData(Byte*, Int32, Int32, Int32, Boolean, System.Func`7<Int32,Int32,Int32,Int32,Int32,Boolean,IntPtr>)
   於 Broo.Engine.OpenGlTexture+<>c__DisplayClass60_0+<<LoadFull>b__0>d.MoveNext()
   於 System.Runtime.CompilerServices.AsyncVoidMethodBuilder.Start[[Broo.Engine.OpenGlTexture+<>c__DisplayClass60_0+<<LoadFull>b__0>d, BrooEngine, Version=1.0.8346.36575, Culture=neutral, PublicKeyToken=null]](<<LoadFull>b__0>d ByRef)
   於 Broo.Engine.OpenGlTexture+<>c__DisplayClass60_0.<LoadFull>b__0()
   於 Base.ParallelWorkScheduler+<>c__DisplayClass6_0.<_Locked_Spin>b__0(System.Object)
   於 ThreadUtil._WorkerThread()
   於 System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   於 System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   於 System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   於 System.Threading.ThreadHelper.ThreadStart()
from Application Error  
失敗的應用程式名稱: Roon.exe,版本:,時間戳記: 0x63696871
失敗的模組名稱: jpegdds.DLL,版本:,時間戳記: 0x63696802
例外狀況代碼: 0xc0000006
錯誤位移: 0x0000000000039d3f
失敗的處理程序識別碼: 0x0x3118
失敗的應用程式開始時間: 0x0x1D8F837F00DF171
失敗的應用程式路徑: C:\Users\neo69\AppData\Local\Roon\Application\Roon.exe
失敗的模組路徑: C:\Users\neo69\AppData\Local\Roon\Application\200001148\jpegdds.DLL
報告識別碼: a84b543d-eef1-4e8a-8911-ac46cdbca048
由於下列其中一個原因,Windows 無法存取檔案 C:\Users\neo69\AppData\Local\Roon\Cache\brooimages_1\data\b7\9a\b79a8a702cad40bdbc6f889d76f94c3c: 網路連線、儲存檔案的磁碟、這部電腦上安裝的 存放驅動程式發生問題; 或遺失磁碟。 因為此錯誤,Windows 已關閉程式 Roon。

程式: Roon
檔案: C:\Users\neo69\AppData\Local\Roon\Cache\brooimages_1\data\b7\9a\b79a8a702cad40bdbc6f889d76f94c3c

1. 重新開啟檔案。 此情況可能只是暫時的問題,會在程式重新執行時自行更正。
2.  如果仍然無法存取檔案而且
	- 檔案位於網路上, 您的網路管理員應確認網路沒有問題且伺服器可供連線。
	- 檔案位於抽取式磁碟 (例如磁片或 CD-ROM) 上,請確認磁碟已完全插入電腦。
3. 執行 CHKDSK 來檢查並修復檔案系統。若要執行 CHKDSK,請依序按一下 [開始]、[執行],輸入 CMD,然後按一下 [確定]。在命令提示字元輸入 CHKDSK /F,然後按 ENTER。
4. 如果問題持續發生,請從備份副本還原檔案。
5. 判斷同一磁碟上的其他檔案是否可開啟。如果無法開啟,表示磁碟可能已損壞。如果是硬碟,請連絡您的管理員或電腦硬體廠商, 以取得進一步的協助。

錯誤值: 0xC000009C

anyone helping?

A post was merged into an existing topic: I have the same problem

Hi @jamietanpopo ,

Thanks for the report here. Can you please try to update your .NET version to version 4.8 or later and see if this helps?

Is there any change in behavior if you try to reinstall Roon and restore from a backup?

  • Create a Backup of your current database
  • Exit out of Roon
  • Navigate to your Roon Database Location
  • Find the folder that says “Roon”
  • Rename the “Roon” folder to “Roon_old”
  • Reinstall the Roon App from our Downloads Page to generate a new Roon folder
  • Verify if the issue persists on a fresh database before restoring the backup
  • Restore from backup

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