Roon is constantly losing contact with the server (Zen MK III), usually when I’m searching for something, but occasionally during playback). If I switch my laptop off and on again it usually is ok for about 15 mins but then starts playing up again. Innuos remotely connected yesterday and after nearly 2 hours stated that the Zen is ok and that they thing the Roon database is corrupted. They want to shut it down, then reinstall it however I haven’t backed up my database (stupid I know) and it would be a disaster if I lost my playlists etc. (there are so many of them). Please help!!!
@Wayne_Croxford, the Zen MK III may be underpowered for a Roon library as large as yours. Roon recommends for any Roon Server to use at least an Intel i3 or larger, and for libraries over 100K tracks they recommend a Nucleus Plus which is at least an i5 or higher CPU. The MK III uses a lower-end Intel processor (N4200) which may be similar to a basic i3.
Also a large library can have improved performance with additional RAM. Is it possible to add RAM to the MK III? 16 GB may provide the boost you need, but not sure if this is possible.
As @AMT, also providing information about your network environment can assist with isolating the issue you are experiencing.
There have been problems with connecting to the server for a few weeks (constantly losing connection/very slow) but it has now lost contact completely (just a ‘Waiting for your Roon Server’ message).
I have contacted Innuos Support and they have replied (below). This is concerning a previous reply from Roon Support, which I forwarded to them.
Innuos Support had spent nearly 2 hours, remotely connected to my laptop, and had ruled out a fault with the Zen.
I have a huge Roon database of Tags and Playlists and it would be a disaster to lose them (and yes, stupidly, I’ve never backed them up).
@Wayne_Croxford - I’ve moved your duplicate Support request into your existing request. I suspect that you created it because the original thread was marked as closed.
I have opened it again so that @support will have a chance of responding directly to your question about recovering your database. However, if you have no Backup, I suspect that the chances are slim.
The Support team is small (less than a handful of people) and they operate a queue system to work through the support requests. Your issue will be in their queue, but not yet, alas, at the head of the queue.
Thank you for your patience. Before we conclude that corruption is at fault here, let’s examine the possibility that third-party software is forcibly closing the connection or prevent a handshake between RoonServer and your networked Remotes and endpoints.
Do you have any anti-virus software running on this machine? I’d additionally verify that RoonServer.exe, RoonAppliance.exe, and RAATServer.exe are all still exceptions in your Windows firewall, in case a Windows update reset those to default.
Additionally, the more you can tell us about your network topology, the better. Router firmware updates or changes to your DNS, DHCP, or UPnP settings might have occurred that are interfering here.
If you browse this forum you notice MANY, too many, users have issues where they lose connection to the Roon Server after searching something, be it on Windows, MacOS, Linux or NAS … for example…
