Core Machine (Operating system/System info/Roon build number)
My core machine is an intel Corei5 with SSD running Windows 10 Home with the latest Roon build. There’s virtually nothing else loaded on this machine except Roon, Tidal, and the normal Windows stuff that can’t be removed. I’ve looked at the resource manager and the machine has plenty of resources available and isn’t maxed out in any way. I’ve tried the full Roon and the Roon Server on this machine and have the same issue using either one of them. I’ve already turned off all firewalls and other security features and it makes no difference.
Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
I have an Arris TG1682G router supplied by my ISP. My core PC is attached via Ethernet to the router and my endpoint/output Core i3 PC running Windows 10 Home my iPad remote is integrated via WiFi. I’ve tried turning off the router firewall, but that didn’t help at all. I regularly get over 200mbs download speeds and anywhere from 15-30mbs upload speeds.
Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
The Core i3 output is connected to my Mytek Brooklyn DAC+ via USB.
Description Of Issue
I constantly get the “Tidal or Qobuz is loading slowly” message about 30 seconds after a track begins to play and often get the “lost connection” message after that. I also get the “hardware” error message when I try to play tracks stored on my external hard drive that’s connected to the core via USB. I have zero issues streaming Tidal or Qobuz or anything else for that matter using the exact same equipment. The issue also seems to go away when I connect the Core machine directly to my DAC over WiFi. I’ve tried using several different endpoints/outputs, all with the same exact results. I also seen to get better sound when streaming directly from Qobuz or Tidal than I get when Roon does work for a minute or two. This issue has been going on for almost the entire time I’ve been a Roon subscriber. I’ve tried uninstalling and reinstalling Roon (not even from a backup) multiple times, which seems to help for a day or two, but then it starts doing the same thing within a few days.