Does the issue happen with local library music, streaming service music, or both?
· *Both streaming and local* *library* music are affected.
Do you encounter any playback errors with the "System Output" Zone?
· I don't have a System Output available, but I'd like to keep troubleshooting
How is the affected Zone connected to your RoonServer machine?
· Network - WiFi
Which network audio protocol is the Zone using with Roon?
· RoonReady
Does the device show up at all in Roon Settings -> Audio?
· No, it does not show up there
Does the device play audio from another source when using the same connection?
· The device has no problems with another audio source
Have you checked that Roon is whitelisted in any firewalls?
· I've checked the firewall and the issue remains
If the device has multiple output options, do the other options work as expected?
· Only one output type is affected while the other output type works as expected
Is the device using the latest firmware as per the manufacturer?
· Firmware is up-to-date but the issue remains
Do you have an approximate timestamp of when the issue last occurred?
· I do not know how to access any timestamps.
What are the make and model of the affected audio device(s) and the connection type?
· Apple Desktop computer is where the Roon "server" is. Everything audio wise is a McIntosh. The streamer is the McIntosh DS200 Streamer. Everything was working great.
Describe the issue
I launch Roon and there is NOTHING. Just "My Artists" and I see nothing. I go to Qobuz and Nothing. :(
Describe your network setup
WiFi. Everything was working fine... however now it just stopped. I THINK there may be a back-up issue.
Thanks for reaching out. It looks like your message came in around the time when there was a Cloudflare outage, can you please confirm if the issue is still present at the moment, or if it resolved itself? If the issue is still ongoing, is there any change if you try to perform a full reboot of your PC?
All good.. everything seems to be working fine. Would be nice in the future for Roon to send out and email to customers stating that there is an issue and some users can be affected, etc… Would be VERY productive and efficient… rather than waste 1+ hour of my tie trying to resolve it… and btw, its 2025, most people have a customer support phone number… You may want to invest in a phone number w/customer support… just a thought…
MOST people don’t sit on forums looking for banners. IF there’s an “outage”/ Interruption in svc, be it software/ hardware related, in 2025, companies send out emails to their clients informing of them of the situation.
