Roon login is not recognized by Roon remotes

Support
1

Roon Core
Intel NUC 10i7FNH2, 16GB RAM, 256GB M.2 SSD
ROCK 1.0 (build 259) production
Roon Core 2.0 (build 1311) production

Networking Gear & Setup Details
Roon ARC Port: 43577
Internet/WAN: DSL 260 Mbit/s down; 50 MBit/s up
Router: fritz!box 7590
Music files on Synology NAS
ROCK and NAS are connected by wired LAN

Connected Audio Devices
iPhone 12, iOS 16.6.1
ropieee player 2023.07.1 (1068) and Topping D50s (DAC)
(and more endpoints)

Number of Tracks in Library
316,000+ tracks

Description of Issue
Roon login is not recognized by Roon remotes.
Tried with remotes on iOS, iPadOS, macOS.
The Roon remote app ask me to login. I login without a problem (sometimes I have to choose my account only and sometimes I have to login with userid and password). Then I can select my Core (it is detected correctly, with correct IP address, green dot). And then login screen again :expressionless:

Yesterday I updated the RAM of my ROCK form 8 to 16 GB. After that no problems.
Roon Core was running for about 18 hours. Today I rebooted ROCK. I can access the ROCK user interface.

3

Could you please check my account and your licence server?
I am offline since 5 hours now…
Thanks in advance!

4

Hello @Henrik_Lampe ,

Thanks for your message. I checked, and I am not seeing any issues with your account from my end. Can you please use these instructions to manually access your ROCK RoonServer/Logs folder and upload a set to the following link, and let us know once uploaded? Thanks!

https://workdrive.zohoexternal.com/collection/8i5239cc05950ac07456889838d9319545a82/external

6

done; thanks for taking care

7

Now my remotes can access the core again. I do not know why.
I am looking forward to your research of my log files.

8

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