Roon login issue with Windows (ref#AC4WDS)

Support
1

Affected Product

Roon

Roon Issue Category

Description of Issue

i have a roon account and the system need to login, but when i type my email and password to do that the screen only stay in the same.

Roon Core Platform

Windows

Roon Core Specifications

8 ram

Connected Audio Devices

usb dac

Home Network Details

Ethernet

Screenshot

4

Hi @Ricardo_Senties,

Thank you for your post and for your patience as we worked through the queue to reach your inquiry.

Most recent diagnostics show a successful login on a Windows RoonServer install with your account in the last few days.

Are you still encountering any issues with single sign-on?

We’re here to support if so. In the meantime, as a workaround, I suggest you try entering the web administration page for your router and changing the DNS servers to Cloudflare DNS, Quad9 or Google DNS.