Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
Realtek GbE familiy controller for Ethernet; Intel 82574 Gigabit dedicated network adapter connecting to audio device (Ravenna)
Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
Merging Technologies HAPI (with DAP8 Pro D/A) using dedicated Merging ASIO, connected via Ravenna over Ethernet. Installed as Merging+NADAC audio settings. Using 7.1 output and DSP engine to convolute all channels individually.
Description Of Issue
As already reported in other threads, Roon is ocasionally loosing connection to the ASIO driver. This either happens after start-up and can then be cured by opening audio device installation. It then takes a few seconds to re-discover the ASIO. Then one can cancel and go back to main menu and play.
When it looses the driver, one can press play and it indicates playing, but with no sound output. RTP status in AES67 sink (HAPI) is "0x20 stream has been muted ". Sometimes one needs to re-do the above procedure a few times (enter device install in Roon) to get it up and running.
The fact that this is a bit difficult to trace and occurs randomly makes it hard to attribute it to a specific event. In any case it is annoying.
Thanks for the timestamps @Ralf_Hoellmann. I have gone ahead and enabled diagnostics mode for your account and what this action will do is next time your Core is active, a set of logs will automatically be generated and uploaded to our servers for analysis. Once these are received, I will request the technical team to review them for further clues.
Thanks for the additional timestamp, I have noted it with the technical team. The review of your case is still in the queue, so once that’s been complete, we will reach out again, more timestamps are not needed at this time, thanks!
We’re having trouble accessing the latest set of logs for your device. Could you use the “Option 2” instructions at the following link to send us diagnostic logs?
I spoke with the technical team regarding your logs, they asked if you have reached out to Merging regarding this issue. From the perspective of the Roon logs it appears that Roon is behaving normally.
that’s interesting news, because its Roon that is hanging… And yes, I have already been in touch with Merging. From their side, the driver is correctly configured and works well.
Using JRiver MC instead of Roon isn’t (as good, but) causing this behaviour.
To add one more observation: The error mostly occurs, when Roon has been put into pause and one resumes play after a longer period. Switching to another album does usually restart proper operation. It appears, that Roon goes dormant and doesn’t wake-up properly.
Our apologies for the delay, we’re continuing to investigate this issue.
Is the email that you have registered for your Roon account the best contact email? We may reach out to Merging regarding this issue and we would like to be able to include you if necessary.
you can consider the issue being solved! Merging has developed an updated ASIO driver (called MAD) which not only works perfect, but will also provide a range of new features. I had been able to test a RC and its works smoothly with Roon!
Many thanks to you for escalating the subject. And many thanks to the great team @Merging for their relentless search for solutions!
!