Core Machine (Operating system/System info/Roon build number)
Lenovo ThinkCentre M92P 2.9GHz Core i5 6GB RAM 128GB SSD Windows 10 Computer running Roon v1.7 build 667) 64 bit.
Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
All devices are connected via Gigabit Ethernet via an unmanaged TP-Link switch to an Asus RT-AX88U. All devices are connected via Gigabit Ethernet using CAT-5e. There are no VLANs and the network is flat running a private class C.
An LG file server containing approximately 2000 MP3 and FLAC files is connected via gig-Ethernet to the TP Link switch and is accessible to Roon as my personal content library.
An android Asus tablet running the Roon application controls the content.
Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
The Roon Core v1.7 build 667 runs on a Windows 10 Lenovo M92P connected via HDMI (WASAPI) to a Polk Audio Command soundbar and works just fine.
There is a pair of Sonos speakers connected via ethernet and they both work without issue. There is also an older Sonos speaker that is occasionally connected on the back porch via WiFi and it also plays with Roon without issue.
On the main stereo system there is an DEQX HDP-5 Preamplifier connected directly to the Asus router via CAT-5e ethernet. The DEQX is to be used to stream Roon. The DEQX is running the latest versions of firmware and display firmware.
Description Of Issue
The DEQX is identified in Roon and is configured for playback. On the Asus tablet I will select a track to play and it will begin through the DEQX. Often the track will play with random ticks and pops but sometimes not. Ticks and pops are frequent and after a few tracks have been played it is common that ticks and pops will occur unless Roon displays the error Roon Lost Control of the Audio Device. If ticks and pops occur Roon will display the error Roon Lost Control of the Audio Device shortly after the ticks and pops occur. Sometimes ticks and pops do not occur and Roon simply fails and playback ends and Roon displays the error Roon Lost Control of the Audio Device. Forgive me if that level of detail is redundant but in summary Roon will begin playback, frequently ticks and pops in the audio will occur, inevitably playback will abruptly stop and Roon will display the Lost Control of the Audio Device error. This only occurs with the DEQX HDP-5.
If I restart the DEQX with a full power recycle or via the front panel settings the DEQX will be able to play Roon content again for a brief period before the ticks and pops occur or until when Roon again abruptly stops and the Lost Control error is displayed.
I have read similar reports of issues with DEQX on the support community and have attempted recommended fixes found in the forum with no success.
I would like to have logs enabled for debugging.
Thank you for your assistance,