Roon lost control of the audio device (ref#US8SV3)

Support
1

What best describes your playback issue?

· Music doesn't start when I press "Play"

What type of Zone is affected by this problem?

· *Directly-connected Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Both streaming and local* *library* music are affected.

Do you encounter any playback errors with the "System Output" Zone?

· The System Output has *no problem*, it's only my other Zone.

How is the affected Zone connected to your RoonServer machine?

· Network - Ethernet

Which network audio protocol is the Zone using with Roon?

· Sonos

Does the device show up at all in Roon Settings -> Audio?

· Yes, it shows up there, but it isn't Enabled

Does the "Enable" button unlock the Zone?

· I pressed Enable, but the Zone remains disabled

Does the device play audio from another source when using the same connection?

· The device has no problems with another audio source

Have you checked that Roon is whitelisted in any firewalls?

· I've checked the firewall and the issue remains

Is the device using the latest firmware as per the manufacturer?

· Firmware is up-to-date but the issue remains

Do you have an approximate timestamp of when the issue last occurred?

· Everything was fine this summer but since 1 month I cannot play music on sonos

What are the make and model of the affected audio device(s) and the connection type?

· sonos play 5, sonos five, sub 1, sonos one, sonos port

Describe the issue

roon a perdu le contrôle du périphérique audio

Describe your network setup

wifi mesh deco + direct ethernet

2

Good day @Louis_Thellend !

We’re sorry to see you face such an issue.

Can you please try to reproduce the issue again and remember the time when this happened and provide to us.

Also, please collect logs from your server (

) and upload to our Logs Storage:
https://workdrive.zohoexternal.com/collection/8i5239cc05950ac07456889838d9319545a82/external
.

Also, based on the previous experience we had the customer who faced similar issue which was fixed by updating the macOS to the latest version. So please consider doing that too.

Looking forward to your reply!

Regards.

3

Hi

I have upload the log files from server nucleus one. Name code: @Louis_Thellend

I can’t updating my macOS because my MAC is too old. I am on MacOs Monterey 12.7.6. but I have a nucleus one ( version 2.54 latest version).

My iPhone have the latest version who was released this week.

To answer your question : remember the time when this happened and provide to us?

It takes about 4-5 seconds to receive the message : Roon has lost control of the audio device.

I have no difficulty to play music by airplay but not if I use streaming sonos. The problem is with all my sonos composant. It works well with Naim Unity.

Thank you

4

Hey @Louis_Thellend,

Thanks for sharing the additional information!

Based on a fresh diagnostic report from your Roon Server, we believe you are experiencing a known issue that our team is actively working on.

We have a tracking thread where we’ll be sharing all additional information and updates. Here is a link:

5

Hi everyone,

For housekeeping purposes and to ensure everyone has access to the latest available information, we’ll be closing this thread and keeping all updates in the tracking thread.

Please see the tracking thread (linked in the post above). Thanks!

7

What’s happening?

· Other

How can we help?

· None of the above

Other options

· Other

Describe the issue

https://community.roonlabs.com/t/roon-lost-control-of-the-audio-device-ref-us8sv3/306323

Describe your network setup

Roon don't connect to the system sonos by streaming

11

Hello @Louis_Thellend ,

I noticed your thread was auto-closed, and it may not have had a proper resolution. Are you still facing the issue you previously reported? If so, please let us know, and we can assist, thank you!

1 Like
13

This topic was automatically closed 9 days after the last reply. New replies are no longer allowed.