@support Are there any other steps than what’s mentioned above to delete Roon (on Mac) if I want to start completely fresh? I have a persistant issue with my Roon.app (used as a remote to control a Core on another Mac) that I only have on one computer with one user. If I set up a new user on the sa…

Hi @naepflin , To install Roon fresh, you can set the database aside: Make a Backup of your current Roon Database Exit out of Roon Navigate to your Roon’s Database Location Find the folder that says “Roon” Rename the “Roon” folder to “Roon_old” Restart/Reinstall the Roon App to generate a new Roo…

I’ve already tried that, and also removed and reinstalled Roon. Somehow Roon seems not to recognize this Roon remote installation as a remote, confusing it with the core. To illustrate, here a few screenshots of the different devices: Here’s how the audio settings look on the core (Macbook 11"): […

Hi @naepflin , I would try clearing out your RAATServer folder for this remote as well: Exit out of Roon Navigate to your Roon’s Database Location Find the folder that says “RAATServer” Rename the “RAATServer” folder to “RAATServer_old” Restart the Roon App to generate a new RAATServer folder

Removing the folder didn’t solve my issue, but I probably found what causes it: in the RAATServer logs, the machine ID of my remote is the same as the machine ID of my core. (Probably because I initially set up the new Mac based on a backup of the old one.) I found another thread about a similar is…

Strangely, I do get a new machine_id if I create a new user. Creating a new user is not a viable solution for my remote computer though, as I’d need to configure all my settings again. Possibly, I could do this on the core, as it pretty much only runs Roon.

Hi @naepflin , Thank you for the additional details. Can I please request that you send me the Roon logs from both your Core and your Remote? I’d like to get these over to QA as to properly advise next steps, you can access your logs by using these instructions , please send the logs from both Core a…

Hello @naepflin , I have spoken to the QA team and we have a few questions, can you please let me know: Have you previously used Time Machine backups to restore the Roon database at any point in time? Do any of your Macs affected by this issue have a Touchbar? Are you using just one network interf…

Yes Yes, the remote. The core does not. There are some other network interfaces in the network settings, but only Wi-Fi is active (= shows up as green in the network settings) See here: [ifconfig output hidden by support for privacy]

Hi @naepflin , Thank you for providing the requested information. [image] naepflin: Yes You should be aware that we have seen quite a few issues when users restore Roon backups from Time Machine and as such we explicitly recommend against using Time machine backups with Roon, as mentioned at…

Issue has been resolved via private message. If anyone following this thread is experiencing similar behavior, please open a separate thread and flag @support, thanks!

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Roon Mac Remote - Audio Devices Missing

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