Roon node not functioning on Windows 11 after update (ref#BQ670R)

Support
1

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· On Windows PC 11, roon node does not function since latest update. error message path not valid : \200001311 should be \roon.exe ???

Roon still runs fine from my IPhone. Note, I'm not a techy. Dori not Steven

Tell us about your home network

· Network /modem is working fine. Should be a private network.

2

Hello @Steven_Hecht

Thank you for providing that clear photo of the screen! It tells us exactly what is happening, and you are absolutely right to question that path.

When Roon updates, it changes its internal folder names to match the new version number. If a shortcut was manually created or pinned to the desktop in the past, it gets “left behind” looking for the old version folder (which is that 200001311 you see).

Since you already have the Roon Properties window open in your screenshot, the absolute easiest way to fix this is to just correct the text in those two boxes:

  1. In the Target box, please delete what is there and paste in this exact path: C:\Users\steve\AppData\Local\Roon\Application\Roon.exe
  2. In the Start in box, please delete what is there and paste in this exact path (it’s the same, just without the Roon.exe at the end): C:\Users\steve\AppData\Local\Roon\Application
  3. Click Apply at the bottom right, and then OK.

Your shortcut should now be fixed and will open Roon normally! Please let me know if that gets the music playing again for you.

3

Hi Vadim, I did what you suggested, and it did not work. I changed the paths both in the taskbar and the desktop icon. Still does not open. I also restarted the computer. No luck. ??? The path you specified is correct, I find the Roon icon in Apps but it does not open either. :worried:

4

Reinstall Roon / Qobuz? if so, how? – Dori

5

The actual path is OS (C:) , I tried adding the OS but no luck again.

6

Hello @Steven_Hecht

Thank you for following up! If fixing the shortcut did not get things running smoothly, it sounds like the recent update might not have installed correctly or some files were blocked.

Before we do a fresh install, do you have any third-party antivirus or firewall software running on this Windows PC? (For example: McAfee, Norton, Bitdefender, Avast, etc.). Sometimes, these security programs can accidentally block Roon from updating or opening its application files. If you do have one, please try temporarily disabling it or adding an exception for Roon.

If no antivirus is blocking it, the quickest and cleanest solution is to simply reinstall the Roon application.

Please do not worry—reinstalling the software will not delete your Roon database, your playlists, or your settings. Your data is stored safely in a completely separate folder on your PC.

Here is how to do a quick reinstall:

  1. Uninstal the app from the Windows app manage.
  2. Download the latest Roon installer for Windows directly from our website here: Roon Software Downloads
  3. Run the installer.
  4. Try opening Roon again.

Please let us know if this fresh installation gets everything back to normal for you!

7

Hi @Steven_Hecht,

Diagnostics show that this Windows Roon Remote might not still have launched properly in the last few weeks. We want to reach out to ensure this is resolved.

As a next step, please deeply uninstall the Roon GUI itself:

  • Navigate to your Roon Database Location
  • Find the folder that says “Roon”
  • Rename the “Roon” folder to “Roon_old” or delete it
  • Reinstall the Roon App from our Downloads Page to generate a new Roon folder

This will regenerate the Roon Remote portion without affecting your Roon database. Let us know if this helps.

8

This thread is now closing due to lack of response, but we wanted to equip you with instructions for safelisting Roon in third-party and OS firewalls moving forward:

If you require further assistance, you can reopen this topic thread by submitting a new tech support request here. We’ll respond promptly. Thank you!